Shelbie Cochran
Indianapolis
Summary
Results-driven professional with extensive experience in team leadership and customer service. Known for effective problem-solving and time management abilities, contributing to high levels of satisfaction and engagement in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Professional Nanny
Jovie
Indianapolis
09.2025 - Current
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a safe and hygienic environment for children during playtime.
- Implemented positive discipline techniques to encourage good behavior in children.
- Engaged in outdoor activities to promote physical health and social skills.
- Developed and implemented age-appropriate educational activities to stimulate learning and development.
- Assisted with potty training, dressing, bathing, feeding and overall personal care of the children.
Store Manager
Oreily's Auto Parts
Indianapolis
05.2019 - 08.2025
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new employees on product knowledge and customer service.
- Managed inventory levels and coordinated stock replenishment to meet demand.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Conducted regular staff meetings to communicate company updates and expectations.
- Recruited, trained and supervised new employees.
- Collaborated with district management to align store goals with corporate objectives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Shift Leader
Starbucks
Indianapolis
12.2018 - 12.2020
- Resolved customer complaints promptly, improving guest satisfaction.
- Ensured compliance with health and safety guidelines for food handling.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored employee performance, providing constructive feedback to support development.
- Coordinated with shift leaders and management for seamless shift transitions.
- Counted cash and balanced registers at the end of each shift to ensure accuracy.
- Handled emergency situations with composure and in accordance with company guidelines.
Assitant Manager
Dairy Queen Grill & Chill
Indianapolis
06.2016 - 05.2019
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Trained new staff on service protocols and menu knowledge.
- Implemented training programs to enhance team performance and customer interaction.
- Resolved customer complaints effectively to promote a positive dining experience.
- Monitored food safety practices to comply with health regulations and standards.
- Resolved conflicts between team members in an effective manner.
Office Administration Intern
Job Corps Trade School
Edinburgh
05.2018 - 02.2019
- Implemented filing systems to enhance document retrieval efficiency within the office.
- Developed and implemented streamlined office policies and procedures to enhance workflow.
- Scanned documents using high-speed scanners for digital storage purposes.
- Conducted research on office administration topics to improve operational effectiveness.
- Answered phone calls and responded to emails promptly.
- Provided comprehensive administrative support to management, including scheduling meetings and organizing travel arrangements.
Restaurant Hostess
Red Lion Grog House
Indianapolis
08.2017 - 12.2018
- Greeted and welcomed guests at the entrance of the restaurant.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Scheduled and confirmed reservations, recorded takeout orders, and responded to service questions to support seamless operations.
- Provided menus and informed guests about daily specials and promotions.
- Coordinated with servers to optimize guest flow during peak hours.
- Resolved guest inquiries and seating issues promptly to enhance guest satisfaction.
- Collaborated with management to enhance overall dining experience for guests.
Education
GED -
Atterbury Job Corps
Edinburgh, IN06-2018
Skills
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Adaptability to change
- Problem solving
- First aid and CPR certified
- Dependable
Timeline
Professional Nanny
Jovie
09.2025 - Current
Store Manager
Oreily's Auto Parts
05.2019 - 08.2025
Shift Leader
Starbucks
12.2018 - 12.2020
Office Administration Intern
Job Corps Trade School
05.2018 - 02.2019
Restaurant Hostess
Red Lion Grog House
08.2017 - 12.2018
Assitant Manager
Dairy Queen Grill & Chill
06.2016 - 05.2019
GED -
Atterbury Job Corps