Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Ainslie

Indianapolis

Summary

  • Motivated professional with extensive experience in hospitality and customer service, seeking to re-enter the workforce in a supervisory or customer service role. Eager to leverage my expertise in guest relations, staff training, and operational management.
  • Proficient in Microsoft Word, PowerPoint, Excel, and Outlook.
  • Trained in customer service, supervision, guest relations, and front/back office operations.
  • Courses: Business, Communications, Public Speaking, Research, Professional Development, Keyboarding.

Positive, upbeat personality traits combined with strong problem-solving skills and attention to detail. Possesses in-depth knowledge of travel destinations and booking systems, with proficiency in customer relationship management and itinerary planning. Committed to creating memorable experiences and ensuring client satisfaction through personalized service.

Overview

15
15
years of professional experience

Work History

In-Home Childcare Provider
05.2016 - Current
  • Provided comprehensive childcare services, ensuring a safe and nurturing environment

At Your Service Supervisor

JW Marriott
11.2013 - 02.2016
  • Managed guest requests, room service orders, daily reports, and front desk support
  • Created training materials and organized staff members
  • Resolved escalated guest issues

Senior Vacation Specialist

Bluegreen Vacations
10.2012 - 11.2013
  • Maintained records, trained staff, and ensured confidentiality
  • Conducted reservation consultations and resolved account issues

Sorter

FedEx
06.2011 - 02.2013
  • Completed paperwork accurately and timely
  • Provided movement of packages and documents through warehousing techniques

Part-Time Sales Leader/Associate

Fashion Bug
11.2009 - 07.2011
  • Provided excellent customer service and responded to inquiries/complaints
  • Performed cash handling, price changes, merchandise handling, and opening/closing duties

Education

Associate of Applied Science - Travel and Hospitality Management

International Business College
Indianapolis, IN

Skills

  • Travel industry experience
  • Complaint handling
  • Speed and accuracy
  • Team management
  • Computer skills
  • Strong communication skills

Timeline

In-Home Childcare Provider
05.2016 - Current

At Your Service Supervisor

JW Marriott
11.2013 - 02.2016

Senior Vacation Specialist

Bluegreen Vacations
10.2012 - 11.2013

Sorter

FedEx
06.2011 - 02.2013

Part-Time Sales Leader/Associate

Fashion Bug
11.2009 - 07.2011

Associate of Applied Science - Travel and Hospitality Management

International Business College
Shelby Ainslie