Shelby Espinoza

• Resolved customer inquiries quickly and efficiently.
• Adapted quickly to new software tools for managing customer interactions effectively.
• Facilitated resolution of customer concerns by maintaining professionalism while deescalating tense situations.

Sierra Estates | June 2010 - March 2013

Still Waters Adult Day Center | November 2015 - June 2016

Private Companion Care | June 2021

• Assisted clients with daily living activities, ensuring comfort and safety, such as: showering, dressing, styling hair, daily hygiene, eating, and walking/moving from room to room.
• Redirected behaviors with comfort and reassurance.
• Monitored, logged and reported any overall changes in health or behavior.
• Light housekeeping and cooking.
• Assisted with simple activities, such as: crafts, group outings, puzzles, daily walks, group dance/or chair exercises, and light baking.
• Companion care: chatting together, reading devotionals/the Bible, going for walks, watching a movie, painting nails, watering the garden together.
• Communicated with patience, compassion, and joy.
• Monitored and took resident vitals as needed.
• Assisted with transferring to bedside, toilet, chair.

Responsibilities:

• Built relationships with the volunteer team, ministry staff, and families of our congregation. Creating an environment of belonging, trust, and and safety.
• Flexibility - able to learn any position needed and lead it when necessary, with a positive attitude.
• Team onboarding/trainings with a focus on the vision/mission of the church, and importance of safety protocol.
• Interviewing, hiring, training, and managing multiple schedules for staff & volunteers across campuses.
• Ordering materials, attention to details, maintaining clear communication via emails & meetings with staff and volunteer team.
• Events such as: VBS of 500+ kids a day, middle school & high school camp, and child dedication services. Responsibilities included: public speaking, decor set up/teardown, ordering materials, team/staff trainings, creating hourly activities for ages 4yrs +,
• Organized and collaborated with Senior Leadership to launching daycare at 96th Street Satelite Campus

• Led classes for ages 4 years old - high school.
• Style: hip hop, contemporary, improvisation.
• Choreographed routines for recitals and performances.
• Volunteered to assist with teaching at school talent show performances, afterschool programs, and dance as a school elective.
• Developed strong relationships with students, encouraging them to grow in their confidence, self-esteem, and self-expression through the art of dance.