Shelby Hicks
Shelbyville,IN
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Resource Curation Specialist – Indiana 211
State of Indiana
09.2023 - Current
- Worked closely with colleagues on interdisciplinary projects to improve community resource access.
- Collaborated with agencies and other institutions for diverse and enriching resource referrals to assist in community stability.
- Maintained caseload of over 1000 agency resources and ensured the accuracy and integrity of the data.
- Planned and conducted special projects resulting in development of new resources.
Program Director - Division of Mental Health
State of Indiana
10.2011 - 09.2023
- Responded to all service-related inquiries/complaints within designated timeframes established by Governor’s Office.
- Maintained timely calculation and analysis of the admissions and discharges from all state psychiatric hospitals to assure consumer is in least restrictive setting.
- Reviewed related contract objectives and deliverables against reports for progress before verifying and submitting approvals or denials for funds.
- Served as liaison with community mental health providers, state psychiatric hospitals and consumers for the state and provided linkage to community resources to serve their health care and human service needs.
Information and Referral Specialist/Supervisor (part Time)
Connect2Help – 211
09.2008 - 02.2020
- Worked independently, established rapport and intervened when clients needed assistance.
- Answered child abuse, suicide talk line and drug and alcohol dependency resource line to respond to crisis situations and assist clients in constructing a plan for holistic stabilization.
- Entrusted to train and supervise incoming specialists to uphold Connect2Help mission.
- Followed up to ensure provided community resources were relevant and accurate.
Skills
- Results Driven
- Microsoft Office Suite
- Collaborative teamwork
- Attention to detail
- Time management
- Organizational skills
- Task prioritization
- Multitasking Abilities
- Excellent communication
- Written communication
Timeline
Resource Curation Specialist – Indiana 211
State of Indiana
09.2023 - Current
Program Director - Division of Mental Health
State of Indiana
10.2011 - 09.2023
Information and Referral Specialist/Supervisor (part Time)
Connect2Help – 211
09.2008 - 02.2020
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