Shelby Kippenbrock
Huntingburg
Summary
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative / Operations Associate
Core & Main
08.2023 - Current
- Reviewed and processed daily purchase orders
- Scheduled LTL and freight shipments weekly
- Managed inbound and outbound product reviews and set up shipments and carriers
- Input, edited, and proofed orders in the company system
- Audited daily activity lists for invoicing and maintained discount structures per customer contracts
- Conducted inventory cycle counts and provided assistance for shipment discrepancies
- Restocked products, handled sensitive data, and maintained warehouse cleanliness
Customer Service / Warehouse Associate
Quality Mill Supply
06.2022 - 08.2023
- Processed and conditioned purchase orders before system entry
- Scheduled outbound LTL and freight loads and managed product reception
- Restocked inventory and responded to customer inquiries via phone and email
- Coordinated shipments, resolved shipment issues, and provided accurate assistance
Order Processor
Jasper Group
08.2021 - 06.2022
- Reviewed and conditioned purchase orders before system entry
- Communicated with internal teams to create custom, complex orders
- Ensured compliance with government contracts and regulations
- Monitored specifications and applied appropriate product upcharges
Data Specialist
Meyer Distributing
04.2017 - 09.2021
- Updated and maintained system data, including shipping and product information
- Audited manufacturer lines and uploaded pricing updates
- Ran queries and macros in SQL and Microsoft Access for database management
- Handled shipping documentation and ensured compliance with international standards
Lead Warehouse Clerk
Lund International
06.2015 - 09.2016
- Trained employees in warehouse operations and ensured quality control
- Scheduled and managed outbound shipments, including Amazon orders
- Inspected products for quality consistency and addressed shipping discrepancies
Education
Associate Degree - General Studies
Vincennes University Jasper
Jasper, IN12.2015
Skills
- Microsoft Dynamics GP, Excel, Word, Outlook, and QuickBooks
- Inventory Control and Order Fulfillment
- Inside Sales
- Warehouse Distribution and Logistics
- Quality Inspection and Data Analysis
- Strong organizational and multitasking abilities
- Customer service
- Attention to detail
Additional Information
- Proficient in Smart Distributor, Made2Manage, Epicor Prophet21
- Experienced in forklift operation
- Excellent communication and problem-solving skills
Timeline
Inside Sales Representative / Operations Associate
Core & Main
08.2023 - Current
Customer Service / Warehouse Associate
Quality Mill Supply
06.2022 - 08.2023
Order Processor
Jasper Group
08.2021 - 06.2022
Data Specialist
Meyer Distributing
04.2017 - 09.2021
Lead Warehouse Clerk
Lund International
06.2015 - 09.2016
Associate Degree - General Studies
Vincennes University Jasper
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