Shelby Spicer
Aurora,IN
Summary
Hardworking Assistant Bartender enthusiastic about bringing advanced skills and superior work ethic. Highly effective at multitasking to handle wide range of bar functions daily. Offering four years of experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Hard Rock Casino
03.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Assistant Store Manager
Verizon Wireless-Zone
06.2023 - 03.2024
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Shift Supervisor
Hustler Hollywood
10.2022 - 06.2023
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
Shipping and Receiving Clerk
DHL ECommerce
05.2021 - 10.2022
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Front Desk Receptionist
Penn National Gaming
03.2020 - 05.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Associate of Science -
Vincennes University
Vincennes, IN06-2019
High School Diploma -
Lawrenceburg High School
Lawrenceburg, IN06-2019
Skills
- Health codes compliance
- Mixology
- Safe service compliance
- Basic accounting
- Stock management
- Shipping and receiving tracking
- Invoice reconciliation
- Merchandise staging
- Shift reporting
Certification
- Certified Mixologist , Cincinnati School of Bartending - August 2022 - May 2023
Timeline
Bartender
Hard Rock Casino
03.2024 - Current
Assistant Store Manager
Verizon Wireless-Zone
06.2023 - 03.2024
Shift Supervisor
Hustler Hollywood
10.2022 - 06.2023
Shipping and Receiving Clerk
DHL ECommerce
05.2021 - 10.2022
Front Desk Receptionist
Penn National Gaming
03.2020 - 05.2021
Associate of Science -
Vincennes University
High School Diploma -
Lawrenceburg High School
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