Shelby Whiteside
Brownsburg,IN
Summary
Dedicated and reliable employee who is driven to excel and produce in every-day tasks. Adapts easily to change, accepts new challenges, and has the ability to learn new skills quickly. Strong communicator, capable of interacting with all personnel within an organization in a positive and professional manner. Exceptional organizational and computer skills.
Overview
13
13
years of professional experience
Work History
Waitress/Bartender
Rick's Cafe Boatyard
06.2018 - Current
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Provided prompt attention to all guests' needs throughout their dining experience.
- Presented menu and provided information about ingredients, reducing potential food allergies.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Upsold drinks and desserts, boosting sales and profit.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Banquet Server/Bartender/Server/Supervisor
Kinnard & Drakes 1830 Chophouse
11.2020 - 09.2022
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Supervised food presentation and plating to enhance visual appeal.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Waitress Trainer
BJ's Restaurant & Brewhouse
06.2013 - 05.2018
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed new hires on proper use of POS systems used by restaurants in order to process orders quickly and accurately.
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Analyzed customer feedback data regularly to determine which areas needed improvement within the restaurant.
- Collaborated with management team to develop new policies and procedures related to server duties.
- Provided constructive criticism to improve server performance and increase customer satisfaction levels.
Customer Service Specialist
Allstate Insurance Company
04.2012 - 05.2015
- Answered 20-30 incoming calls from customers that needed to file a claim for damages to their home, auto, or other personal belongings along with calls from customers inquiring on previously filed claims.
- Provided the customer with any needed claim information to help restore their life back to what it was prior to the reported incident.
- Calls were focused on providing compassion, empathy, and understanding to those customers who needed insurance help and advice when they needed it the most.
- Filed claims and/or provided information on claims that revolved around any scenario from a car accident to a natural disaster.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Cashier Supervisor
Kroger
08.2010 - 05.2013
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Cultivated strong relationships with customers through excellent communication skills.
- Demonstrated strong problem-solving abilities to resolve customer issues quickly.
- Demonstrated ability to lead and motivate a team of employees in a fast-paced environment.
- Enforced company policies and procedures related to store security, safety regulations and cash handling protocols.
- Developed and implemented strategies to improve customer service efficiency and accuracy of financial transactions.
Education
Associate of Science - Nursing
Fortis College
Indianapolis, INAssociates - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Avon High School
Avon, IN05.2011
Skills
- High Learning Agility
- Customer Service
- Excellent Organizational Skills
- Analytical Skills
- Detail Oriented
- Strong Interpersonal Abilities
- Leadership
Timeline
Banquet Server/Bartender/Server/Supervisor
Kinnard & Drakes 1830 Chophouse
11.2020 - 09.2022
Waitress/Bartender
Rick's Cafe Boatyard
06.2018 - Current
Waitress Trainer
BJ's Restaurant & Brewhouse
06.2013 - 05.2018
Customer Service Specialist
Allstate Insurance Company
04.2012 - 05.2015
Cashier Supervisor
Kroger
08.2010 - 05.2013
Associate of Science - Nursing
Fortis College
Associates - General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Avon High School
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