Sheldon Jairaj
Operations Manager
Pune
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
PVH Corp. Tommy Hilfiger
Pune
09.2022 - 12.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
PVH CORP. TOMMY HILFIGER
PUNE
05.2022 - 08.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Sales Associate
PVH CORP. CALVIN KLEIN
PUNE
03.2021 - 04.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Retail Sales Associate
PVH CORP. TOMMY HILFIGER
PUNE
08.2019 - 02.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Greeted customers and helped with product questions, selections and purchases.
- Worked with loss prevention in monitoring shopper behavior.
Education
BBA - INTERNATIONAL BUSINESS
CHRIST COLLEGE
PUNE 06.2017 - 05.2020
HSC - COMMERCE
St. VINCENT COLLEGE OF COMMERCE
PUNE 04.2001 -
SSC -
VINCENT'S SCHOOL
PUNE 04.2001 -
Skills
Customer Relations
Training and mentoring
Team leadership and coaching
Relationship building and management
Order management
Maximizing profitability
Operations
Merchandising
Staff training and development
Goals and performance
Sales expertise
Dancing, Styling, Music, Fashion
Fashion enthusiastic with love for music.
Timeline
Store Manager
PVH Corp. Tommy Hilfiger
09.2022 - 12.2022
Assistant Store Manager
PVH CORP. TOMMY HILFIGER
05.2022 - 08.2022
Sales Associate
PVH CORP. CALVIN KLEIN
03.2021 - 04.2022
Retail Sales Associate
PVH CORP. TOMMY HILFIGER
08.2019 - 02.2021
BBA - INTERNATIONAL BUSINESS
CHRIST COLLEGE
06.2017 - 05.2020
HSC - COMMERCE
St. VINCENT COLLEGE OF COMMERCE
04.2001 -
SSC -
VINCENT'S SCHOOL
04.2001 -