Sheldon Lionel
Systems Administrator
Mumbai
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure and work as Systems Administrator in the given position. Ready to help the team to achieve company goals.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Systems Administrator
Blenheim Chalcot IT Services India PVT LTD
Mumbai
05.2019 - Current
- Orchestrated integration and communication of software upgrades.
- Implemented internet and intranet applications on multiple platforms.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Mentored employees and offered constructive feedback for performance improvement.
- Integrated and updated software products to boost system compatibility.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Developed modification program to determine compatibility with various software.
- Contributed to the development, administration, and testing of disaster recovery plans.
- Attended meetings to deliver status reports to key stakeholders.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Identified and resolved network congestion issues and bottlenecks.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Diagnosed and executed resolutions for network and server issues.
- Installed and configured network printers and other peripheral devices.
- Developed and documented network policies, procedures and standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
Field Engineer
CBM
Mumbai
02.2018 - 01.2019
- Communication skills
- Handling Issues with SLA Timeline
- Setting Challenges and executing at given timeline
- Role & Responsibility: -
- Oversee and update assigned support service requests
- Handle daily technical support activities on desktop support, data, network and server management
- Setup desktop computers and peripherals and test network connections
- Install and test desktop software applications and internet browsers
- Train end users on usage of computer hardware and software
- Create FAQ for users for better understanding of application or service
- Interact with staff on desktop problems and their resolution
- Network and connect computers within organization to better communication
- Maintain computer peripheral devices like printers and resolve associated problems
- Adhere to policies as per corporate manuals and directives
- Develop and manage effective professional working relationships with contractor personnel
- Deployment of software through SCCM and Intune (MDM)
- Procurement of assets, vendor management
- Working with International Clients and solving issues with the given SLA timeline
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
Education
Bachelors in Computer Application - Computer And Information Sciences
Amity University
India 09.2021 - Current
HSC -
Vani Vidyalaya
Mumbai 07.2014 - 04.2016
SSC -
Vani Vidyalaya
Mumbai 06.2001 - 03.2013
Skills
Standards and compliance
undefinedCertification
SmartGrad + Cloud V1 Training - [28 June- 2017 to 17-July - 2018]
Football
I have been playing since my childhood, As well have played for State division football and also have played for corporate football events.
Timeline
Bachelors in Computer Application - Computer And Information Sciences
Amity University
09.2021 - Current
Systems Administrator
Blenheim Chalcot IT Services India PVT LTD
05.2019 - Current
Field Engineer
CBM
02.2018 - 01.2019
SmartGrad + Cloud V1 Training - [28 June- 2017 to 17-July - 2018]
06-2017
HSC -
Vani Vidyalaya
07.2014 - 04.2016
SSC -
Vani Vidyalaya
06.2001 - 03.2013
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