Shelin Gangadharan
Bengaluru
Summary
Dynamic leader with a proven track record, adept in IT Operation Management and Service Delivery, fostering Leadership and Team Development. Excelled in the transition of projects, streamlining operations, enhancing service delivery, and driving significant process improvements. Skilled in problem-solving, decision-making, and mentoring, consistently achieving organizational goals and boosting efficiency.
Overview
17
17
years of professional experience
Work History
Associate Manager
Accenture India
Bengaluru
06.2018 - Current
- Developed and implemented strategies to ensure cost-efficient operations.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Analyzed financial data to identify trends and areas for improvement.
- Created monthly reports outlining progress on key initiatives.
- Identified opportunities for process improvements and increased efficiency.
- Collaborated with senior management to develop annual operational plans.
- Conducted regular performance reviews with direct reports.
- Implemented customer service standards across all departments in the organization.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Tracked project milestones and communicated updates to stakeholders.
- Created presentations summarizing quarterly results for senior leadership teams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Lead
Brillio Technologies
Bengaluru
12.2014 - 06.2018
- Conducted research to identify potential solutions to client issues.
- Created detailed reports and presentations outlining results from consulting engagements.
- Analyzed data sets and identified trends in order to make informed decisions.
- Led meetings with internal teams and external partners as needed.
- Identified opportunities for process improvement within existing systems and procedures.
- Presented findings at executive level meetings, providing clear explanations of proposed recommendations.
Software Engineer
ABB India
Bengaluru
02.2011 - 12.2014
- Line management of all team members
- Managing the prioritization and allocation of work across the team and ensuring applications and systems supported by the function perform and are available to user community to agreed SLAs and KPIs
- Assist with the professional development of team members to enhance skills and promote cross skilling
- Ensure any quality management process to the team's activities are followed e.g. ensuring all support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose
- Develop and maintain professional credible relationships with key stakeholders (IT and the business), including relevant third parties and strategic suppliers.
Customer Support Representative
IBM India
Bengaluru
06.2008 - 02.2011
- Identity and Access Management Logical Access Administrator Support
- Granting, changing, or deleting user access rights on different platforms like Mainframe (ACF2), AS400, Windows and UNIX (AIX)
- Supporting application like Lotus Notes(Mail Client)
- Experience administering Lotus Domino/ Notes infrastructure
- User group creation, deletion, or modification
- Control access to systems by maintaining an accurate and complete identity registry and associated rights
Desktop Engineer
RPS Consultancy
Bengaluru
01.2008 - 04.2008
- Managing the back-ups using Win NT Backup Management Software
- Administration of the Hosting server through the VNC and MS NetMeeting
- Managing Users accounts and permissions and policies for the users
- Providing support to customer using Remote desktop control software like windows Netmeeting, VNC Remote Desktop Tool.
Service Engineer
Sharp Logic
Thrissur
07.2007 - 10.2007
- Installing & configuring software's and packages
- Updating of Antivirus and security Patches
- Solving PC Hardware and Software related Problems
- Configuring Ms Outlook, Outlook Express, and Exchange Servers to clients.
Education
BTech - Electronics Engineering
SCET
Kodakara, Thrissur06-2007
Skills
- IT Operation Management
- Service Delivery Management
- Problem Solving and Decision Making
- Leadership and Team Development
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Kannada
Beginner
A1
Timeline
Associate Manager
Accenture India
06.2018 - Current
Lead
Brillio Technologies
12.2014 - 06.2018
Software Engineer
ABB India
02.2011 - 12.2014
Customer Support Representative
IBM India
06.2008 - 02.2011
Desktop Engineer
RPS Consultancy
01.2008 - 04.2008
Service Engineer
Sharp Logic
07.2007 - 10.2007
BTech - Electronics Engineering
SCET
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