Shelly Chilcote

• Monitored staff performance and addressed issues.
• Recruited and hired qualified candidates to fill open positions.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Trained employees on additional job positions to maintain coverage of roles.
• Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.

• Conducted patient education on health maintenance and disease prevention.
• Documented patient care services by charting in designated areas.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Observed and reported unusual symptoms and changes to charge nurse.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.
• Monitored food intake and output as directed by nursing staff.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Reported changes in patient conditions to registered nurse or physician.
• Used mobility devices to transport patients.
• Answered patient call lights promptly and responded to requests appropriately.
• Distributed drinking water and nourishment to residents.

*MANAGED DIFFERENT DEPARTMENTS

*CASHIERING

*FREIGHT FLOW SUPERVISOR

*CUSTOMER SERVICE

*scanned returns

*shipping and receiving

*unloading and loading semis

I ran my own business.

* HAIRCUTS

*HAIRCOLOR

*PERMS

*WAXING

• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Scheduled employees and oversaw customer appointment calendar.
• Resolved customer complaints promptly while maintaining a high level of professionalism.
• Built strong relationships with customers by providing exceptional customer service.
• Placed inventory orders, monitored shelf stock and tracked expenses.