Shelly Verma
Delhi
Summary
CAREER STATEMENT A highly dynamic professional with 11 years experience in leadership role. An inspiring self-motivated. Manager having hands-on experience in management section with strong awareness and passion for learning and development. Skilled at handling customer service, generating revenue for organization, handling operations part as well. Want to utilize my experience of sale & service with growing Brand. Proven track Record of expanding Market share. Hardworking and passionate job seeker with strong organizational skills eager to secure entry- level Sales &Service position. Ready to help team to achieve company goals.
Overview
12
12
years of professional experience
Work History
Business Development Manager
SGS Herbals Pvt Ltd
Delhi
06.2024 - Current
- Extending valuable inputs for product enhancement by studying & analyzing market trend.
- Conduct sales projections regarding products and client territories and forecast individual billings for sales staff to Determine discount rates or special pricing plans.
- Develop plans to drive new business development, through direct sales techniques, cold calling, and business-to-business marketing visits.
- Analyze sales statistics and activity metrics.
- Drafted proposals for prospects in response to their requests for information.
- Identified potential clients, built relationships, and negotiated contracts.
Business Development Manager
Alvarion Vision
Delhi
07.2023 - 06.2024
- Develop and execute business strategies to drive revenue growth and expand Corporate Accounts (B2B & B2C & Govt) base.
- Identify and target new business opportunities through market research, lead generation, and networking.
- Drive Business through GeM (Government E-MarketPlace), crafting compelling bids, and engaging in reverse auctions.
- Handling GeM operations, including product uploads as OEM, proactive bid participation, and tender document preparation.
- Analyze sales data to identify trends and opportunities for improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
STORE OPERATIONAL MANAGER
Vodafone idea limited
Dehradun
12.2015 - 09.2022
- Core responsibility is to handle team of 6 people with holding to Brand.
- Managing customers of City and nearby area more than 5 lakh population town.
- On boarding new customers by ensuring quality & by achieving annual operational target.
- Making store profitable every month by ensure up sell & by providing high rental plan.
- Handling Operational process with customer complaint by giving them better retention benefits & help to give them better service.
- Relationship operational manager for retail & corporate accounts for acquiring new customers.
- Simplifying targets for my team as a leader & to monitor & manage top performance in retail & corporate side business.
CUSTOMER CARE EXECUTIVE
Vodafone
Agra
11.2012 - 12.2015
- Core responsibility was to acquiring new customers & handling existing one with providing them better experience & service.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Handling store operation as a second hand command.
- Focused to generate max revenue for the organization.
- Gathered customer feedback and reported it to management for further action.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
Education
M. A. - English
Dr B R Ambedkar University
Agra, India06.2010
B. A. - English
Dr B R Ambedkar university
Agra, India06.2008
12th - PCM
Queen Victoria college
Agra, India06.2005
10th - Science
Queen Victoria College
Agra, India05.2003
Skills
- Excellent customer service
- Ability to deal with every kind of customer
- Dedicated towards my goals
- Good Training and motivational skills
- Strong in taking follow-ups
- MS Excel,MS Office, Outlook
- Lead Generation
- Product Demonstrations
- CPOS
- Pipeline Development
- Relationship Development
- CRM software
- Business Development
- Revenue development
- Verbal and written communication
Accomplishments
- Won Megastar Award in UPW Retail.
- Won 5 times prestigious Best Store Manager award for sales and service a recognition directly given by business head.
- Won 2 times Zonal Award for sales & service in retail for Vi UPW circle.
- Won CXX champion a special award for exemplary achievement in customer service.
- Many times won certificate for best EQ audit.
- Many times won best store manager for corporate sales in large & small account.
- Won Award For Best BDM.
Languages
- English, Elementary (A2)
- Hindi, Native Language
- Punjabi, Beginner (Al)
Timeline
Business Development Manager
SGS Herbals Pvt Ltd
06.2024 - Current
Business Development Manager
Alvarion Vision
07.2023 - 06.2024
STORE OPERATIONAL MANAGER
Vodafone idea limited
12.2015 - 09.2022
CUSTOMER CARE EXECUTIVE
Vodafone
11.2012 - 12.2015
M. A. - English
Dr B R Ambedkar University
B. A. - English
Dr B R Ambedkar university
12th - PCM
Queen Victoria college
10th - Science
Queen Victoria College
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