Shena Collins
Shelbyville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Deli Cook Lead
Pilot Company
Shelbyville, IN
11.2025 - Current
- Wait on customers, resolve customer complaints, train new employees, food preparations, inventory audit, order kitchen and food supplies.
Process Assistant (Supervisor)
Amazon Distribution Center
Greenfield, IN
02.2021 - 10.2025
- Supervised and motivated entire department of 64 plus individuals in productivity.
- Coordinate with other departments.
- Submit reports to management teams.
- Selected for “the away team” to open other amazon buildings in other states to train new employees.
- Learning Ambassador
- Assisted and trained new associates.
- Assisted individuals by addressing their barriers and concerns.
- Quality process role (PG/ Assistant Supervisor)
- Assisted supervisor in communicating effectively the goals and expectations of the Department and the company.
- Led projects that directly affected cost savings, productivity and quality standards.
- Tasks such as conducting quality counts, staffing assignments, audits and money saving projects.
Player Club Representative
Indiana Grand Casino
Shelbyville, Indiana
10.2008 - 01.2021
- Communicate with guests on various aspects of the casino.
- Sign guests up for the players card and promotions using computers.
- Coordinate with management to help with promotional procedures.
- Slot Attendant
- Use computers too:
- Write up, process, and pay out hand pays and jackpots from slot machines.
- Follow Title 31 and all federal and state laws.
- Have knowledge of all slot machines and how they work, including minor repairs.
- Communicate with guests on various aspects of the casino slot machines.
Education
No Degree - Information Technology
Ivy Tech Community College
Indianapolis, IN05-2030
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Perry Central Jr/ Sr. High School
Leopold Township, IN01-2003
Skills
- Time management, Adaptability, Communication, Organization, Problem Solving, MS Word, MS Excel, and MS PowerPoint, Experience with Homecare Homebase (HCHB)
Timeline
Deli Cook Lead
Pilot Company
11.2025 - Current
Process Assistant (Supervisor)
Amazon Distribution Center
02.2021 - 10.2025
Player Club Representative
Indiana Grand Casino
10.2008 - 01.2021
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Perry Central Jr/ Sr. High School
No Degree - Information Technology
Ivy Tech Community College