SHENAZ CHINOY
Customer Service Executive- Social Media
Dombivali,
Summary
Industrial Psychologist with a Master's degree, skilled in leading teams, managing social media, and handling complex RBI escalations. Proven ability to enhance customer satisfaction and drive operational efficiency through effective team management and mentorship.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
4
4
Languages
Work History
Customer Service Executive- Social Media
IDFC FIRST BANK
12.2021 - Current
- Experienced in managing and mentoring teams while fostering a collaborative environment to enhance team performance and cohesion.
- Proficient in handling escalations on social media platforms and providing enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Skilled in coordinating with various teams and stakeholders to ensure customer issues are resolved promptly.
- Demonstrated expertise in developing comprehensive product knowledge to deliver accurate information and tailored recommendations.
- Adept at managing sensitive RBI and MD-tagged cases on social media and ensuring customer satisfaction.
HR Recruitment Executive
Whitehat Education Tech Pvt Ltd
08.2020 - 04.2021
- Spearhead recruitment strategies, including job postings, candidate sourcing, and interview processes, leading to a 20% reduction in time
- Oversee employee onboarding, orientation, and training programs, improving new hire retention rates by 15%
- Manage employee relations, resolve conflicts, and conduct performance evaluations, fostering a positive work environment
HR Recruitment Intern
Temerity Careers Pvt Ltd
12.2019 - 03.2020
- Assisted with daily HR operations, including recruitment processes, onboarding, and employee records management
- Coordinated and scheduled interviews, processed new hire documentation, and supported the integration of new employees
- Conducted preliminary screenings of resumes and applications, contributing to the identification of top candidates
Education
MA - Industrial Psychology
Mithibai College
04-2020
BA - Psychology
G Vaze College of Arts, Science and Commerce
H.S.C - undefined
G Vaze College of Arts, Science and Commerce
S.S.C - undefined
IES's Chandrakant Patkar
Skills
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Ability to multitask and prioritize in a fast-paced environment
Advanced Microsoft Excel and proficient in MS Office
Customer relationship management
Detail-oriented and focused on providing high-quality service
Affiliations
IDFC FIRST Bank
• "ACE Award" winner for November, 2024.
• SQ star for August, 2023.
• Scorecard star for June, 2023.
• SQ star for April ,2023.
Hobbies
Watching documentaries, Music, Cooking
Timeline
Customer Service Executive- Social Media
IDFC FIRST BANK
12.2021 - Current
HR Recruitment Executive
Whitehat Education Tech Pvt Ltd
08.2020 - 04.2021
HR Recruitment Intern
Temerity Careers Pvt Ltd
12.2019 - 03.2020
BA - Psychology
G Vaze College of Arts, Science and Commerce
H.S.C - undefined
G Vaze College of Arts, Science and Commerce
S.S.C - undefined
IES's Chandrakant Patkar
MA - Industrial Psychology
Mithibai College
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