Shenbaga Murthy Anbalagan
Chennai
Summary
A highly experienced Compliance Manager specializing in AML/KYC matters, Transaction Monitoring, Sanctions Screening and Onboarding of customer within the banking sector. With expertise in conducting CDD, ODD, and EDD for large corporations and retail customers. Adept at implementing and adhering to regulatory compliance rules and regulations. A track record of effectively detecting and reporting suspicious transactions (STRs) and identifying Politically Exposed Persons (PEPs). The work experience includes roles as Assistant Manager-AML (Transaction Monitoring) at Morgan Stanley, Team Leader at SCB Transaction Monitoring Process, Holds a Master of Business Administration and a BBA in Marketing. having strong Leadership skills and has completed various professional trainings, including certifications in AML/KYC, Project Management, Risk Management , Banking Compliance and Agile Scrum Master from different online resources. Fluent in English and Tamil. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager at Morgan Stanley
Tata Consultancy Services
Chennai
11.2020 - Current
- Working as Assistant Manager in Financial Crime Compliance (AML- Sanctions/Name screening , Transaction Monitoring & KYC)
- Monitor customer account transactions using internal and external resources
- Identify and investigate potential suspicious activity in consultation with unit head
- Manage the process for reporting and referring suspicious activities as per CAAML procedures
- Maintain records and files of investigated transaction, branch responses, and correspondence with stakeholders
- Adhere to guidelines for alert handling and monitoring outlined in compliance SOP
- Review and monitor employee Alerts based on defined thresholds
- Prepare and maintain effective MIS and filing of AML-related data and discussions
- Follow up with bank branches on AML-related issues and document requirements
- Detection suspicious transactions and file Suspicious Transaction Reports (STRs)
- Provide day to day guidance to the associates regarding compliance with anti-money laundering laws and regulations
- Share own performance with whole team through PowerPoint presentation
- Organized schedules, workflows and shift coverage to meet expected business demands
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed tasks to team members based upon skill level and to achieve organizational goals
- Assisted supervisor in evaluating employee performance and Cultivating improvement initiatives
- Implemented training processes for newly hired employees and supervised department managers, Shift Leads and Production Personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Resolved customer inquiries and complaints requiring management-level escalation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delegated work to staff, Setting priorities and goals
- Recruited and trained new employees to meet job requirements
- Produced thorough, accurate and timely reports of project activities
- Planned and led team meeting to review business results and communicate new and ongoing priorities
- Proposed or approved modifications to project plan.
Team Leader and QA at Standard Chartered Bank
Tata Consultancy Services
Chennai
01.2012 - 10.2020
- Transaction Screening, to handle all the activities performed in the transactions and stop the unusual activities.
- Level 1, Investigating about the unusual activities found and decide whether to cancel the payment or release.
- Clear all the payments from sanctions queue for various Branches
- Advise the Support team to create rule for continuous obvious false hits with the concurrence form the compliance team.
- Monitor & release the High value payments with in SLA.
- Encouraging employees to perform effectively, identifying their progress on a monthly basis, and rewarding them with gem points or Start Performance Award..
- Responding to client calls and addressing escalation
- Communicating with the Team for the Daily Action Plan and Weekly Performance in Production and Quality
- Holding meetings with Associates to hear about their objectives, issues, and disappointments, etc.
- such as performance appraisal, team engagement and other personnel management
- Reliable in Handling Calls with the internal and external stakeholders on a Daily Calls ,Weekly Calls , Monthly Calls, IQMS, RCSA, and PMR Calls, Volume Forecasting, control chart and RCSA for the project.
Sales Development Manager - Agency Channel
HDFC Standard LIFE
Chennai
12.2010 - 01.2012
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Shared comprehensive brand and product knowledge to maximise sales.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated sales by prospecting leads, cold calling and closing deals.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Hired and trained Life Agent for optimum performance against sales and marketing objectives.
Telesales Team Leader (HDFC & Kotak Insurance)
Andromeda Marketing Pvt Ltd
Chennai
12.2008 - 11.2010
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Recorded details from customer communications on CRM.
- Helped train and educate new employees about company customer management policies.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
Education
MBA - Marketing Management And Research
TNOU
Chennai05-2012
BBA - Marketing Management And Research
TNOU
Chennai05-2010
Skills
Problem solving
Communication
Negotiation
Servant Leadership
Team work
Active Listening
Openness to Feedback
Positive Attitude
Stakeholder Management
Agile Project Management
Excellent Analytical & Presentation Skill
Scrum
Agile Transformation
Transaction Monitoring
KYC Operations
AML Sanctions Screening
Negative News Screening
Certification
· Scrum Master (PSM1)
· Six Sigma Green Belt
· Agile Methodology
· Contextual Master
· ASCEND Leadership Program
· Anti-Money Laundering
· Advance Anti-Money Laundering
· IRDA Licence
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Assistant Manager at Morgan Stanley
Tata Consultancy Services
11.2020 - Current
Team Leader and QA at Standard Chartered Bank
Tata Consultancy Services
01.2012 - 10.2020
Sales Development Manager - Agency Channel
HDFC Standard LIFE
12.2010 - 01.2012
Telesales Team Leader (HDFC & Kotak Insurance)
Andromeda Marketing Pvt Ltd
12.2008 - 11.2010
MBA - Marketing Management And Research
TNOU
BBA - Marketing Management And Research
TNOU
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