Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Shephali Singh

Shephali Singh

Senior Project Specialist
Noida

Summary

With over 13 years of specialized experience in Financial Operations Management. A Seasoned People Manager expertize in leading diverse teams within Financial Content Operations with 2 years of experience in project management and delivering insightful analyses to drive business growth. Proven track record in mentoring initiatives and driving talent retention. Enthusiastic individual with skills working in both team-based and independent capacities. Highly committed with customer satisfaction and maintaining relationships with diverse range of stakeholders.

I aim to marshal my analytical skills and understanding of employee relations to foster a collaborative and thriving workplace while contributing to larger business objectives.

Overview

13
13
years of professional experience
4
4
Certification

Work History

Senior Project Specialist

LSEG
Bangalore
10.2022 - Current
  • Leading 52 projects for data quality audit providing better coverage, completeness, accuracy, timeliness of Commodities content offered on various LSEG products to customers.
  • Analyze project requests, assign resources, and manage projects for internal/external stakeholders.
  • Provide guidance, leadership, and direction to management team and project spocs
  • Identify dependencies and resolve risks.
  • Led change management efforts to minimize resistance from stakeholders during critical transition periods in projects.
  • Championed continuous improvement initiatives within the organization by sharing best practices learned from past projects experiences.
  • Proactive communication on project delivery status, complexities, success criteria to stakeholders
  • Conduct post-project reviews and make recommendations for continuous improvement and process development.
  • Work closely with a high-performing, diverse team across multiple time zones globally.
  • Manage ongoing work with technical teams to work on automation requests as an outcome of audits to ensure timely delivery and correct prioritization.
  • Project management for British Petroleum to onboard client on new product offering for Commodities Content
  • Enhanced customer satisfaction by 30% by strategically identifying and resolving process bottlenecks.

Team Manager

Refinitiv
Bangalore
04.2016 - 09.2022
  • Managed daily operations for a high revenue generating team that specializes in maintaining Commodities & Energy (Oils, Metals, Power, Gas Carbon, Agriculture), OTC Content (Bank & Broker) offered on various LSEG products.
  • Spearheaded 4 different teams of 40 employees, fostering a collaborative environment that improved team engagement scores by 30% over a two-year period.
  • Partnered with cross-functional teams to align on business strategies, leading to a 20% increase in customer satisfaction rates and reduction in customer queries for data issues.
  • Initiated a mentorship program that paired junior and senior employees, leading to a noticeable boost in junior-level productivity and knowledge sharing.
  • Appropriate use of Audits, reviews, statistical analysis to monitor and manage the team's work and staff's performance.
  • Enhanced internal communication strategies, implementing & leading quarterly town-hall meetings, half yearly Newsletter that increased staff alignment with company goals.
  • Collaborated with department heads to trim budgets by 10% without compromising key financial operations or growth objectives.
  • Played a critical role in supporting business requirements for the implementation of Salesforce.com replacement of Siebel for customer service team.
  • Implemented reporting dashboards with the Technical Specialists used by the analysts, Managers, Individual contributors to track Key operations performance.
  • Regular interaction with Tier 1 clients like British Petroleum, Bridgewater, Gastera, Jiji Press for having better customer experience, tracking the issues on overall service provided as well as representing on forums like Customer Expo
  • Collaborated with Sales and account management Team on presales activity where Content Operations Team can partner, share knowledge for better conversations with customers.
  • Implementation of Operation Level Agreement to establish consistency, assign accountability and provide transparency in fulfilling customers.

Senior Content Analyst

Thomson Reuters
Bangalore
01.2011 - 03.2016
  • Handled daily operational tasks which includes maintenance of Real Time, Historical content, and New Content On-boarding.
  • Effectively handled client query resolution, escalations, direct access clients
  • As an incident manager worked effectively with different teams to fast track the customer issue with permanent fix
  • Handled manual recovery during content non update where application failed to process the data.
  • As SME Identified process gaps and worked with Team managers, Process experts to organize trainings, automate manual effort.
  • Streamlined the Process for Oils Refinery (IIR), Statistical Government Data, KORTES in Thomson Reuters Successfully Delivered While Belt & Green Belt Project which helped in reducing the turnaround time taken in end-to-end contract Rollover process for Commodities Content from 3 days to 6 hours.
  • Deputized team manager in his absence by handling the daily operational activity across shifts and providing updates to management.
  • Supported internal communications efforts through well-crafted newsletters, announcements, and employee engagement initiatives.

Education

Bachelor of Business Management - Finance

Garden City College
Bangalore
01-2010

Skills

  • Performance monitoring
  • Recruiting
  • Training and development
  • Conflict management
  • Decision making
  • Strategic thinking
  • Mentoring and Coaching
  • Change management
  • Process improvements
  • Project Management
  • Stakeholder Engagement
  • Client & Incident management

Languages

Hindi
First Language
English
Advanced (C1)
C1

Certification

  • Information Technology Infrastructure Library (ITIL Foundation - 2011)
  • Hiring accreditation certified
  • High impact Coaching
  • Process Excellence Green Belt certification.

References

References available upon request.

Timeline

Senior Project Specialist

LSEG
10.2022 - Current

Team Manager

Refinitiv
04.2016 - 09.2022

Senior Content Analyst

Thomson Reuters
01.2011 - 03.2016

Bachelor of Business Management - Finance

Garden City College

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Shephali SinghSenior Project Specialist