Sher Farid Khan

Blue Cross Blue Shield

• Worked on development and unit testing of new features, PBI, Task, bugs and made sure timely completion and deployment.
• Coordinated with the business analyst, client, offshore, and onshore teams for business requirements.
• Estimating efforts, researching, preparing documents, and getting approval to proceed further for development.
• Worked on the Sales desktop & Omni Script quote creation, contract creation and contract renewal process and validating the end-to-end functionality.
• Worked on Unit testing & regression testing and ensured functionality worked smoothly in QA org.
• Responsible for taking care of deployment from the offshore team using Copado.

Jaguar Land-Rover

• Worked on development of a customer service booking application using Salesforce Experience Cloud, enhancing user engagement and satisfaction.
• Worked on the research and development of customer applications for car service booking.
• Implemented Omnistudio tools including Omniscripts, Dataraptors, Integration Procedures, and FlexCards to build dynamic and efficient solutions.
• Worked on Microsoft Azure for task distribution and status updates, ensuring efficient workflow management.
• Collaborated with cross-functional teams to conduct research and implement innovative solutions.

Honeywell

• Led effort estimation and broke down feature requirements into manageable tasks while enhancing Salesforce components (Apex, Flows, Process Builder) to meet business needs.
• Managed merge conflicts and deployments using Opsera and Bitbucket, ensuring smooth transitions and system reliability.
• Provided hypercare support post-deployment, resolving critical issues, and collaborating with cross-functional teams for timely delivery.
• Handled bulk data imports/updates using Salesforce Data Loader, Salesforce Inspector, and other tools, while addressing bugs and defects.
• Data was mapped for objects, and the data was loaded into higher instances.

• Worked on Communication Cloud, using Salesforce tools like OmniScript, Integration Procedure, DataRaptors, and Flex Cards to create customer-guided flows for product selection and ordering.
• Worked on Industries CPQ and EPC for product configuration, and implemented Vlocity rules to automatically add products to the cart.
• Performed debugging, bug fixing, and managed deployments using VSCode and Workbench.

• Managed the migration of LeadSquared CRM to Salesforce, ensuring smooth data transfer and system integration.
• Worked on Salesforce security configurations to ensure data protection and access control.
• Developed integrations to retrieve data from third-party systems.

• Administering user accounts, roles, and permissions to ensure appropriate access control, and data security across the system.
• Configuring Salesforce features such as workflows, process builders, validation rules, and custom objects to align with business processes.
• Ensuring accurate data entry, performing data imports/exports, and maintaining data integrity across the platform.

• Developed custom Apex classes, triggers, Visualforce pages, and Lightning components to meet business requirements and enhance functionality.
• Designed and implemented automation solutions such as workflows, process builders, and approval processes to streamline business processes and improve operational efficiency.
• Worked on integrating Salesforce with third-party systems using RESTful APIs, ensuring seamless data exchange and system communication.
• Performed data imports, exports, and regular data clean-up using tools like Data Loader to maintain data integrity and accuracy.
• Managed deployments using tools like Change Sets, VSCode, and Git to ensure smooth transitions between environments.

• Contributing ideas to marketing campaigns analysis.
• Conducting research and analyzing data to identify and define audiences.
• Updating databases and using a customer relationship management (CRM) system.
• Monitoring the performance of marketing campaigns.