Sher Singh
Jalandhar
Summary
Dynamic professional with extensive experience at Lovely Autos, excelling in customer relationship management and automotive evaluation. Proven track record in enhancing team performance and resolving customer complaints effectively. Skilled in negotiation and documentation accuracy, fostering loyalty and repeat business through strong interpersonal communication. Committed to driving results and improving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Evaluator
Lovely Autos (Maruti Suzuki - Jalandhar)
Jalandhar
2024.03 - Current
- Inspecting and evaluating used cars for trade-in and resale value.
- Participated in regular team meetings to discuss evaluation processes and improvements.
- Supporting the sales team with accurate assessments.
- Building and maintaining strong customer relationships to ensure loyalty and repeat business.
- Assisting customers with financing, insurance, and documentation.
- Conducted inspections and assessments on various automotive components.
- Maintained up-to-date records of all evaluations conducted.
- Noted changes during testing in project documentation.
Relationship Officer
Lovely Autos (Maruti Suzuki - Jalandhar)
Jalandhar
2022.01 - 2024.02
- Building and maintaining strong customer relationships to ensure loyalty and repeat business.
- Assisting customers with financing, insurance, and documentation.
- Provided detailed information about vehicle features and specifications.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Identifying customer needs and providing tailored solutions.
- Managed customer inquiries and resolved concerns effectively.
- Fostered strong relationships with clients through regular communication.
- Coordinated vehicle financing options for prospective buyers.
Team Leader
Lovely Autos (Maruti Suzuki - True Value)
Phagwara(Chaheru)
2017.03 - 2021.12
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented strategic plans to enhance team performance and productivity.
- Reporting daily to HOD and Senior Management.
- Managing workflow and creating work schedules with the team.
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Supervised daily operations of vehicle sales and customer service at a leading automotive dealership.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Facilitated regular team meetings to discuss goals, progress, and operational challenges.
Education
Bachelor of Arts -
Guru Nanak Dev University(GNDU) Phagwara
Jalandhar, India2013-04
Skills
- Customer Relationship Management
- Vehicle inspection
- Team Leadership & Training
- Automotive Evaluation
- Negotiation & Closing Deals
- Communication & Interpersonal Skills
- Documentation accuracy
- Complaint resolution
- Performance improvement
- Time management
Languages
Punjabi
First Language
Hindi
Advanced (C1)
C1
English
Elementary (A2)
A2
Certification
- I got a certification in Maruti Suzuki as a POC sales expert
Timeline
Evaluator
Lovely Autos (Maruti Suzuki - Jalandhar)
2024.03 - Current
Relationship Officer
Lovely Autos (Maruti Suzuki - Jalandhar)
2022.01 - 2024.02
Team Leader
Lovely Autos (Maruti Suzuki - True Value)
2017.03 - 2021.12
Bachelor of Arts -
Guru Nanak Dev University(GNDU) Phagwara