SHERI TORRES
New Palestine
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
24
24
years of professional experience
Work History
Health Advocate
Gateway Hancock Health
06.2021 - Current
- Responsible for the efficient and accurate scheduling and registration of all patients requiring and/or requesting services from Hancock Health Gateway Services.
- Demonstrate a functional and technical understanding of applicable scheduling and billing software, intranet, and internet usage, excel/word software, e-mail, usage, and web-based applications. Required to check e-mail daily and use it as a source of internal and external communication. Required to understand and utilize electronic medical record technology.
- Ability to work with peers in a team situation and create a positive work environment for team members.
- Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate.
- Interacts with patients in a warm friendly manner showing respect and courteousness.
- Enter data into systems accurately, completely, and timely.
- Obtain necessary insurance information.
- Coordinates scheduling, pre-registration, order entry, tracking, and scanning of orders.
- Verify patient insurance eligibility.
- Meet with patients to discuss estimated costs of services.
- Participates in all departmental and organizational meetings.
- Determines when financial assistance paperwork should be sent.
Vaccine Clinic
Hancock Regional Hospital
12.2020 - 06.2021
- Checking patients in.
- Scheduling follow-up appointments.
- Coordinating dates that work best with patient needs.
- Basic knowledge and understanding of medical web-based applications.
Racing Office Supervisor
Indiana Grand Racecourse
04.2002 - 12.2020
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Completed assigned tasks with little or no supervision.
- Kept work area organized and clutter-free.
- Maintained good working relationships with co-workers and management.
- Followed established guidelines and procedures.
Seasonal Helper Coordinator
UPS
11.2017 - 01.2018
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Followed established guidelines and procedures.
- Completed required paperwork by the end of the day.
- Organized teams and resources to optimize timely deliverables.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
High School Diploma - undefined
Traverse City Senior High School
Traverse City, MISkills
- Scheduling coordination
- Office management
- Communication skills
- Document filing systems
- Data entry accuracy
- Patient registration
- Customer service
- Workflow optimization
- Team collaboration
- Appointment scheduling
- Meeting facilitation
- Computer skills
- Data entry
- Office administration
- Administrative support
- Customer and client relations
Timeline
Health Advocate
Gateway Hancock Health
06.2021 - Current
Vaccine Clinic
Hancock Regional Hospital
12.2020 - 06.2021
Seasonal Helper Coordinator
UPS
11.2017 - 01.2018
Racing Office Supervisor
Indiana Grand Racecourse
04.2002 - 12.2020
High School Diploma - undefined
Traverse City Senior High School