Sheria Smith
INDIANAPOLIS,IN
Summary
A dedicated professional with experience at numerous call center environments , excelling in customer service and data entry. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in appointment scheduling and maintaining compliance with HIPAA regulations, ensuring privacy while delivering exceptional care and support.
Professional caregiver with strong background in providing compassionate and effective support. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
13
13
years of professional experience
Work History
Hair Braider
Braids By Ria LLC
02.2014 - Current
- Learned various hair braiding techniques and styles through hands-on practice.
- Assisted in maintaining a clean and organized workspace for optimal efficiency.
- Engaged with clients to understand their preferences and provide personalized service.
- Adapted quickly to new tools and products to enhance client experiences.
- Familiarized with safety protocols to ensure a safe working environment.
- Developed communication skills through direct interactions with diverse clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Answered phone calls and connected with clients through my booking website.
Elderly Caregiver
Holy Spirit Personal Home Care
09.2023 - 03.2024
- Provided compassionate care, assisting with daily living activities and personal hygiene for elderly clients.
- Developed individualized care plans based on clients' needs, preferences, and health conditions.
- Monitored health status regularly, reporting changes to healthcare professionals for timely interventions.
- Coordinated transportation for medical appointments, ensuring clients received necessary treatments consistently.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
Customer Service Representative
Express Scripts
08.2012 - 04.2014
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Charting and notating customer accounts.
- Scheduled specialty prescription medications for customer's in a timely manner.
- Made outbound calls to customers to discuss medical needs and concerns about medication.
- Enhanced customer satisfaction by providing timely and accurate information about their prescription deliveries.
- Managed sensitive patient information using electronic health record (EHR) systems.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed escalated issues, developing solutions that aligned with company standards and improved client relations.
- Resolved customer inquiries regarding healthcare services and insurance coverage.
Education
Associate of Applied Science - Health Care Administration
Ivy Tech Community College of Indiana
Indianapolis, IN08-2028
High School Diploma -
Arlington High School
Indianapolis08-2010
Skills
- Customer service
- Professional email and phone etiquette
- Data entry
- Call center experience
- Payment processing
- Appointment scheduling
- Microsoft PowerPoint
Timeline
Elderly Caregiver
Holy Spirit Personal Home Care
09.2023 - 03.2024
Hair Braider
Braids By Ria LLC
02.2014 - Current
Customer Service Representative
Express Scripts
08.2012 - 04.2014
Associate of Applied Science - Health Care Administration
Ivy Tech Community College of Indiana
High School Diploma -
Arlington High School