Summary
Overview
Work History
Education
Skills
Personal details
Timeline
Generic

Sheriff Shabeer

Bengaluru

Summary

Focused project manager bringing several years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.

Overview

20
20
years of professional experience

Work History

Project Manager

1cloudhub private Limited
Chennai
04.2023 - Current
  • Managed projects involving Infrastructure, Application, and Data migrations to public cloud platforms such as AWS, Azure, and GCP
  • Utilized Work Breakdown Structure (WBS) for detailed project planning and tracking.
  • Developed detailed kickoff decks for client onboarding, establishing precise project expectations
  • Conducted in-depth discussions and walkthroughs of Statements of Work (SOW) to ensure alignment with stakeholders and clients
  • Defined payment milestones to enhance financial transparency and track project progress.
  • Led resource management and determined project staffing needs.
  • Maintained and updated rigorous RAID documentation, actively identifying and resolving Risks, Assumptions, Issues, and Dependencies
  • Conducted daily stand-up meetings and held weekly progress calls to enhance project sync and communication
  • Effectively utilized Jira and Kanban boards in managing projects.
  • Successfully developed and executed meticulous cutover plans ensuring seamless project transitions
  • Prepared Project Completion Reports for client approval, ensuring all deliverables were in line with expectations and signed off.
  • Generated and distributed weekly project status reports, providing clear visibility into project performance
  • Organized Steering Committee meetings bi-weekly or weekly for effective stakeholder communication and project alignment
  • Authored SOPs and handbooks for Managed Services transitions
  • Managed Change Management processes for tasks not covered in the SOW
  • Handled project escalations with expertise, promptly resolving issues efficiently
  • Collaborated with solution architects, tech leads, and the CTO to develop technical solutions and design documents
  • Adhered to the PMBOK processes for the entire project lifecycle, incorporating Inception, Planning, Build, Deployment, and Closure stages.
  • Applied Agile and Scrum principles throughout SDLC projects, enhancing project agility and adaptability.
  • Implemented effective communication protocols between internal teams working on various project aspects.
  • Negotiated contracts with vendors and suppliers in accordance with company goals and financial restrictions.
  • Maintained project documents, such as specifications, change orders, and invoices.
  • Successfully oversaw and delivered on multiple projects concurrently, despite conflicting timelines.
  • Facilitated resolution of conflicts between team members when necessary.

Technical Consultant

Cygate Cloud services Private Limited
Bengaluru
12.2014 - 01.2023
  • Collaborated with cross-functional teams to identify and implement optimization strategies
  • Managed and led internal teams as Technical Lead
  • Responsible for enhancing team collaboration and efficiency through the implementation of Scrum practices.
  • Managed Linux operating system, services and cloud-based technologies as the designated platform owner.
  • Managed customer service delivery
  • Participated in project planning meetings to discuss scope, timeline and budget.
  • Managed internal operations for incident management
  • Managed change processes for both customer and internal projects
  • Managed and resolved operational problems within the company
  • Optimized the life cycle management process which led to improved operational effectiveness and cost savings.
  • Exercised strategic capacity planning and financial management for various essential projects
  • Facilitated regular individual meetings to discuss progress.
  • Enhanced efficiency of shift scheduling and leave management
  • Coordinated and implemented third-party vendor courses to enhance team and individual knowledge.
  • Managed escalations and SLA operations in service now
  • Led monthly meetings with managers to discuss and present operational reports.
  • Generated monthly audit health check report for SLA based customers
  • Managed scheduling of regular patch activities for both Internal and customer servers
  • Proactively performed vulnerability patch activities on affected applications and servers.
  • Implemented various automation tasks to improve efficiency.
  • Assisted team members in ensuring compliance across multiple environments
  • Collaborated with team members to explore new ideas and foster a culture of innovation.
  • Managed on-call responsibilities for both internal and external teams.

Technical Engineer

Datacom Southeast Asia (M) SDN BHD
Kuala Lumpur
07.2012 - 11.2014
  • Managed customer accounts as a Service Delivery Manager
  • Created presentations for senior management about upcoming projects and initiatives.
  • Developed detailed documentation for internal use as well as customer-facing materials such as product manuals and FAQs.
  • Created test plans, scripts and strategies to ensure software quality assurance.
  • Maintained up-to-date knowledge of industry trends and best practices related to IT infrastructure.
  • Collaborated with other teams such as marketing, sales, customer service to ensure successful project delivery.
  • Collaborated with cross-functional teams to deliver high-quality technical projects on schedule.

Team Lead - Technical Support Engineer

Amulya InfoTech India private Ltd.
Coimbatore
08.2007 - 07.2012
  • Delegated tasks effectively based on individual skill sets.
  • Supported junior staff during high workloads.
  • Assisted manager in setting and monitoring achievable team goals.
  • Conducted appraisals to evaluate team performance and provide valuable feedback on areas needing improvement.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Coordinated team resources to achieve project goals.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Quality Analyst

Aegis BPO India Limited.
Coimbatore
11.2004 - 06.2007
  • Evaluated an average of 40-50 calls on a daily basis
  • Provided individualized feedback to customer care executives on a daily basis.
  • Provided training on new product launches, offers, and promotional activities.
  • Conducted weekly soft skill training sessions to enhance communication skills of CCE's
  • Calibrated with clients to assess deviation scores
  • Sent daily and weekly audit score updates to clients via email.
  • Implemented training sessions for newly hired CCE's to enhance their understanding of quality parameters.
  • Conducted mock sessions with executives to enhance Quality scores.

Education

BBA -

Annamalai University
01.2008

Higher Secondary -

CORPN Higher Secondary School
01.2001

SSLC -

C.S.I higher secondary school

Skills

  • Project Management
  • Project Planning
  • Project scope analysis
  • Strategic Planning
  • Project development and lifecycle
  • Stakeholder Communications
  • Conflict Management
  • Customer Relations
  • Cross-Functional Collaboration
  • Service Delivery Management
  • Technical Account Management
  • Enterprise Account Management
  • Risk Management
  • Incident Management
  • Problem Management
  • Change Management
  • Technical lead
  • Agile Scrum
  • Schedule Management

Personal details

D-102, Bolineni Silas, Bengaluru, Karnataka, 560067, India, +91-9620722212, kadarsheriff@gmail.com, 05/02/1983, Coimbatore, Indian

Timeline

Project Manager

1cloudhub private Limited
04.2023 - Current

Technical Consultant

Cygate Cloud services Private Limited
12.2014 - 01.2023

Technical Engineer

Datacom Southeast Asia (M) SDN BHD
07.2012 - 11.2014

Team Lead - Technical Support Engineer

Amulya InfoTech India private Ltd.
08.2007 - 07.2012

Quality Analyst

Aegis BPO India Limited.
11.2004 - 06.2007

BBA -

Annamalai University

Higher Secondary -

CORPN Higher Secondary School

SSLC -

C.S.I higher secondary school

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Sheriff Shabeer