Sherika Jones
Indianapolis
Summary
Dynamic and results-driven Health Information Manager (RHIA) with a proven track record of success across diverse industries. Exceptional interpersonal, problem-solving, and analytical skills facilitate the delivery of strategic advice and expertise that enhances organizational performance. Adept at transforming complex information into clear, actionable insights, enabling swift and informed decision-making for clients. Committed to driving improvements in health information management practices while fostering collaborative relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
EMR Administrator and Regional HIM Director
Assurnace Health
07.2015 - Current
- Reduced medical record deficiencies by 40% through EMR workflow optimization
- Designed cost-saving solutions, resulting in $25,000 annual savings and ensured CMS compliance
- Developed and implemented documentation education program for physicians, resulting in 100% reduction in claim denials over three months, while leveraging Adobe Acrobat Pro to streamline tracking and minimize errors
- Provided expert EMR support, troubleshooting and resolving user security setting and system errors, ensuring seamless issue escalation via Sigmund's PhaseWare Ticketing system
- Conducted statistical analysis of PHI using Microsoft Excel, creating data-driven visualizations to identify trends, drive process improvements, and optimize documentation accuracy
- Designed and delivered comprehensive training programs for clinical and administrative staff, covering user setup, system navigation, and encoder modules (including TruCode and Optum 360 Encoder) via virtual platforms like Teams, Zoom, and phone calls
- Help produce budgets/plans for all HIM departments at all locations
Director of Health Information Management/HIPAA Privacy Officer
Assurance Behavioral Health
07.2015 - 04.2021
- Implemented TruCode then Optumn 360 encoders
- Manage HIM department for 7 facilities across three states
- Recruit, interview, choose, and train department personnel and conduct their performance reviews
- Audit and improve coder accuracy and measure facility reimbursements.
- Chargemaster Maintenance
- Selection and Implementation of transcription services.
- Manage the department to decrease the delinquency rate by70% in the first month
- Report Quality Data to CMS
- Assign ICD 10 Diagnoses Codes
- Abstraction statistical analysis of protected health information
Medical Records Coordinator
Options Behavioral Health Systems
08.2012 - 07.2015
- Lead Medical Records Department to effectively decrease medical record delinquency rate by 30%
- Delegated patient record request and multiple tactical tasks to departmental staff and completed employee annual performance reviews
- Selection and Implementation of transcription services
- Utilized HMS to enter monitor the master patient Index
- Effectively minimize risk through the completion of medical record audits performed to monitor compliance with Indiana State, CMS, and Joint Commission regulatory agencies
- Educated and counseled clinicians including nurses, physicians, and therapist on medical record documentation best practices
- Completed data abstraction and reporting to regulatory bodies
- Evaluated patient satisfaction and perform corrective actions to increase satisfaction
- Successfully completed ICD10 trainings and queried physicians to aid in the assignment of proper diagnosis codes
- Processed and maintained data and patient records in a health care facility
- Processed and maintained protected health information as the facility's acting HIPAA Security Officer
- Utilized encoder in the assignment of ICD-9 clinical codes to increase payer reimbursement
Director of Health Information Technology
National College
12.2011 - 07.2012
- Hired personnel and provided corrective counseling
- Instructed classes, scored assignments and exams
- Maintained program accreditation status
- Directed technological research by studying organization goals, strategies, practices, and user projects
- Completed projects by coordinating resources and timetables with user departments and data center
- Trained students on virtual lab applications including 3M and spring charts.
Director of Medical Records
HCR Manor Care
06.2010 - 01.2012
- Supervised, guided, motivated, and evaluated employees while implementing department policies
- Entered ICD 9 diagnostic coding
- Completed release of information request
- Coordinated offsite storage of medical records and related documentation
- Conducted job interviews, hired staff, and trained new personnel
- Handled fiscal operations, such as bookkeeping, budget planning, and authorized expenditures for new equipment and supplies
Customer Service Representative
Stericycle
07.2008 - 05.2010
- Handled various inbound calls to inform customers of product recalls
- Made outbound calls to potential clients to inform them of company services
- Documented incident details and demographic information
- Handled escalations calls (angry customers)
Education
Master's - Business Administration Management and Strategy
Indiana University Purdue University Indianapolis
11.2014
Bachelor's - Health Information Management Administration
IUPUI
Indianapolis, IN10.2010
Skills
- ICD-10
- Visual presentation development
- Experience with EMR implementation
- Organizational strategy
- Experience in conducting user acceptance testing
- SQL data analysis
- WordPress
- Skilled in Adobe PDF management
- Professional telephone etiquette
- IT support
- Medical Billing
- Regulatory reporting
- SharePoint
- HIPAA
- Microsoft Office
Certification
- RHIA, Lifetime
- ITIL Foundation, 2025-01-01 to 2028-01-31
- CompTIA A+, Lifetime
- Medical Billing Certification, Lifetime
- AHIMA, Lifetime
- Life & Health Insurance License, Lifetime
Timeline
EMR Administrator and Regional HIM Director
Assurnace Health
07.2015 - Current
Director of Health Information Management/HIPAA Privacy Officer
Assurance Behavioral Health
07.2015 - 04.2021
Medical Records Coordinator
Options Behavioral Health Systems
08.2012 - 07.2015
Director of Health Information Technology
National College
12.2011 - 07.2012
Director of Medical Records
HCR Manor Care
06.2010 - 01.2012
Customer Service Representative
Stericycle
07.2008 - 05.2010
Bachelor's - Health Information Management Administration
IUPUI
Master's - Business Administration Management and Strategy
Indiana University Purdue University Indianapolis
Additional Information - Areas Of Expertise
- Interpersonal Skills
- Customer Service
- Education
- Project Management
- Problem Solving
- Quick Learner
- Adaptability to change
- Strategic Planning Skills
- Life Insurance
- Quantitative data analysis
- Microsoft Office - including Excel
- Quality assurance
- Oral & Written Communication skills
- Working well under pressure
- Health Insurance
- Maintaining & solving complex tasks
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer