Sherin Jibin
Associate Manager - Learning & Development
Pune
Summary
Experienced Corporate Trainer with over 7 years of experience in training. Proficiency in training and encouraging people in areas such as communication, product knowledge, quality control, and soft skills. Skilled to train professionals on different software applications and handle new hire administrative duties diligently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Manager
AffinityX
2 2019
- Conduct Language Training Workshop for all the employees in the organization
- Create assessments with regard to language skills on the basis of the errors mentioned in the quality report
- Design training programs, conduct training and ensure that the training is implemented through effective feedback process
- Conduct training sessions and report performance improvement to the management
- Improve employee performance with regard to quality and productivity
- Create interactive modules in Learning Management System(LMS)
- Extract reports from Learning Management System(LMS) and publishing the data to the management
- Solve queries and assist employees with issues related the Learning Management System(LMS)
- Deliver behavioral training to all the employees in the organization
- Deliver Culture Training Workshops such as US, UK and Canada culture for all employees
- Conduct regular meetings with Stakeholder to identify training needs, floor updates and other concerns of the production team.
Research Specialist
Ocwen financial services
02.2017 - 11.2018
Corporate Trainer
Ocwen financial services
01.2016 - 01.2017
- Preparing new hire training schedules and delivering process training for new hire batches
- Preparing monthly Process Knowledge Assessment, invigilating PKT and preparing PKT reports
- Attending Calibration sessions with the Quality team and Business Unit
- Conducting training sessions for the new applications that are introduced on the floor.
Quality Analyst (Non Voice Process)
Ocwen financial services
02.2014 - 12.2015
Quality Analyst (Voice Process)
Convergys India Pvt. Ltd.
03.2012 - 12.2013
Communication Coach
Convergys India Pvt. Ltd.
11.2010 - 02.2012
Subject Matter Expert
Convergys India Pvt. Ltd.
01.2008 - 10.2010
Customer Care Officer
Convergys India Pvt. Ltd.
07.2006 - 12.2007
Education
Masters of Commerce -
Modern College Pune
Bachelors of Commerce - undefined
Modern College Pune
H.S.C. - undefined
S.N.D.T. College of Commerce, Pune
S.S.C. - undefined
Convent of Jesus & Mary St. Joseph’s Pashan, Pune
Skills
Presentations
Attention to Detail
Customer Service
Reliability
Scheduling and Coordinating
Onboarding and Orientation
Task Delegation
Hiring and Training
Staff Development
Continuous Improvement
Public Speaking
Teamwork and Collaboration
Positive Attitude
Policy Enforcement
MS Office
Staff Training
Training and Development
Meeting facilitation
Schedule Management
Active Listening
Certification
Certified Instructional Design Specialist
Timeline
Certified Instructional Design Specialist
05-2023
Research Specialist
Ocwen financial services
02.2017 - 11.2018
Corporate Trainer
Ocwen financial services
01.2016 - 01.2017
Quality Analyst (Non Voice Process)
Ocwen financial services
02.2014 - 12.2015
Quality Analyst (Voice Process)
Convergys India Pvt. Ltd.
03.2012 - 12.2013
Communication Coach
Convergys India Pvt. Ltd.
11.2010 - 02.2012
Subject Matter Expert
Convergys India Pvt. Ltd.
01.2008 - 10.2010
Customer Care Officer
Convergys India Pvt. Ltd.
07.2006 - 12.2007
Associate Manager
AffinityX
2 2019
Masters of Commerce -
Modern College Pune
Bachelors of Commerce - undefined
Modern College Pune
H.S.C. - undefined
S.N.D.T. College of Commerce, Pune
S.S.C. - undefined
Convent of Jesus & Mary St. Joseph’s Pashan, Pune