Sherin Babu
Banker
Bhilwara
Summary
Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Computer-savvy Job Title with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments and upselling with promotional deals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Services Officer
Kotak Mahindra Bank
Bhilwara
11.2018 - Current
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Streamlined service processes for increased efficiency and improved customer experience.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Branch Manager
Muthoot
Bhilwara
03.2014 - 11.2018
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
B.com - Bachelor's in Commerce
Maharshi Dayanand Saraswati
Bhilwara 04.2009 - 06.2011
Master In Commerce - Business Administration
Maharshi Dayanand Saraswati University
Bhilwara 04.2013 - 04.2014
Skills
Cross-Selling and Up-Selling
Proficient in [Software]
Community Outreach
Client meetings
Written and verbal communication
Multitasking Abilities
Problem-Solving
Excellent Communication
Operational excellence
Certification
Project manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Services Officer
Kotak Mahindra Bank
11.2018 - Current
Branch Manager
Muthoot
03.2014 - 11.2018
Master In Commerce - Business Administration
Maharshi Dayanand Saraswati University
04.2013 - 04.2014
B.com - Bachelor's in Commerce
Maharshi Dayanand Saraswati
04.2009 - 06.2011