Sherina Kiran Sheikh

• Provided prompt and courteous service to customers via phone, email, and chat.
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Monitored customer feedback regularly to identify areas for improvement in services offered.
• Prepared detailed reports of daily activities for management review.

• Compiled and maintained records of customer accounts and invoices.
• Handled incoming calls from customers regarding inquiries or complaints.
• Created reports on a weekly basis to track customer service metrics.

Answered product and service questions,

suggesting other offerings to attract potential customers

Developed and maintained courteous and effective working relationships.

. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

. Used Microsoft Word and other software tools to create documents and other

communications.

Developed and maintained courteous and effective working relationships.

. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

. Used Microsoft Word and other software tools to create documents and other.

communications.

. Handled many calls per day to address customer inquiries and concerns