Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherly Samuel

Chennai

Summary

Responsible and punctual person, accepting challenges and goals that assigned by organization. And have ability to work in teams with process requirement to achieve team goal. Problem resolving skills and people management skills. To be a potential resource to the Organization where I can utilize my entire skill & knowledge which would help the Organization grow and further enhance my career. To maintain the decorum of the Organization with honesty, integrity, hard work & punctuality.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Transaction Processing Analyst

Accenture
06.2016 - Current
  • Assisted with the implementation and onboarding of new software programs designed to enhance transaction processing capabilities, resulting in a smoother transition for team members.
  • Managed high-volume workloads, prioritizing tasks effectively to meet critical deadlines in a fast-paced environment.
  • Reduced errors in transaction processing by conducting thorough quality checks and data validation.
  • Conducted regular audits of processed transactions, identifying areas for improvement and taking corrective action as needed.
  • Improved client satisfaction with timely and accurate transaction processing, adhering to strict deadlines.
  • Contributed to the design and implementation of automated solutions for streamlining complex transaction processes.
  • Mentored junior analysts on company policies and procedures, fostering a collaborative work environment focused on continuous improvement.

Ticket Booking Agent

Vayama
10.2011 - 03.2016
  • Acted as senior management available for customer service inquiries and escalated customer issues.
  • Provided prompt support during irregular flight operations such as delays or cancellations, offering alternative solutions to affected customers.
  • Coordinated with other departments to address any discrepancies in bookings or cancellations, ensuring smooth operations.
  • Utilized specialized software called Amadeus to search for the best possible options for clients'' travel needs, optimizing their experiences.
  • Assisted clients in planning travel itineraries, ensuring a seamless experience.
  • Streamlined reservations process for increased booking accuracy and speed.
  • Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Developed strong relationships with customers, resulting in repeat business and positive feedback.
  • Maintained up-to-date knowledge of airline policies, schedules, fares, and promotions for accurate information delivery.
  • Handled customer complaints professionally, resolving issues in a timely manner.

Guest Support Agent

Kingfisher Airlines
04.2010 - 05.2011
  • Acted as senior management available for customer service inquiries and escalated customer issues.
  • Provided prompt support during irregular flight operations such as delays or cancellations, offering alternative solutions to affected customers.
  • Assisted passengers with special requests such as wheelchair assistance or dietary restrictions to ensure a comfortable travel experience.
  • Coordinated with other departments to address any discrepancies in bookings or cancellations, ensuring smooth operations.
  • Utilized specialized software called Saber to search for the best possible options for clients'' travel needs, optimizing their experiences.
  • Assisted clients in planning travel itineraries, ensuring a seamless experience.
  • Streamlined reservations process for increased booking accuracy and speed.
  • Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Developed strong relationships with customers, resulting in repeat business and positive feedback.
  • Maintained up-to-date knowledge of airline policies, schedules, fares, and promotions for accurate information delivery.
  • Handled customer complaints professionally, resolving issues in a timely manner.

Education

MBA - Human Resources Management

ICFAI University
Bengaluru, India
04.2001 -

Bachelor Business Management - Finance

MLA Academy of Higher Learning
Bengaluru, India
04.2001 -

Skills

Risk Reporting

Problem-solving abilities

Team Leadership

Multitasking

Time management abilities

Team building

Problem-solving aptitude

Credit analysis

Timeline

Transaction Processing Analyst

Accenture
06.2016 - Current

Ticket Booking Agent

Vayama
10.2011 - 03.2016

Guest Support Agent

Kingfisher Airlines
04.2010 - 05.2011

MBA - Human Resources Management

ICFAI University
04.2001 -

Bachelor Business Management - Finance

MLA Academy of Higher Learning
04.2001 -

Similar Profiles

CREATE PROFILE
Sherly Samuel