SHERMAN ALLEN III
Indianapolis,IN
Summary
A highly organized and dedicated professional with a strong set of core values and desire to use my knowledge, experience, and ability in a meaningful manner. I am proficient in learning and gaining an understanding of processes and strategies with a proven track record of success in both team and individual settings. I am a resourceful problem-solver who is capable of quickly adapting to changing environments and making the most of any opportunity.
Overview
10
10
years of professional experience
Work History
Parts Sales Coordinator
Model 1 Commercial Vehicles, Inc.
09.2024 - Current
- Manage and coordinate aftermarket parts sales for commercial vehicles to accounts and customers across the US.
- Develop and maintain strong relationships with existing customers while identifying new sales or service opportunities.
- Respond promptly to customer inquiries, provide quotations, process orders and track shipments.
- Collaborate with external sales teams, service teams, and supply chain departments to ensure customer needs are met.
- Identify and recommend aftermarket parts solutions that align with customers’ operational needs.
- Achieve and exceed sales targets and performance metrics.
- Maintain detailed records of customer interactions, sales activity, and order status in the CRM system.
- Stay updated on industry trends, product knowledge, and competitor activities in order to effectively sell and upsell.
- Assist with resolving customer issues related to orders, deliveries, and product compatibility.
- Collaborate with marketing to develop effective lead generation and qualification strategies that drive revenue growth.
- Ensure seamless customer success and establish internal feedback loops to drive continuous improvement.
- Other duties as assigned
Auto Parts Counterperson
Ray Skillman Northeast Kia
07.2020 - 08.2024
- Assumed Managerial duties when Manager was not present.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Performed daily tasks such as opening and closing store, taking inventory, ordering parts, and stocking shelves.
- Maintained inventory by restocking shelves and ordering more or new products as needed.
- Received incoming shipments and verified accuracy of stock received compared to packing slips from vendors.
- Answered phone calls from customers and greeted customers in person who were seeking parts or product information.
- Processed customer orders, including entering information into a data system and providing invoices.
- Resolved customer complaints efficiently and in a professional manner.
- Inspected returned items for damage before issuing credit or exchange to customer.
- Developed relationships with local mechanics and repair shops through regular visits and promotional activities.
- Adhered to all safety regulations while performing job duties in the warehouse area.
Assistant Facility Manager
Denison Parking
08.2017 - 03.2020
- Mastered pre-requisite positions prior to becoming Assistant Facility Manager (Valet, SR. Valet, Drive Supervisor, Lead Supervisor)
- Scheduled staff to meet operational needs and ensured adequate staffing levels at all times.
- Responsible for daily communication with and coordination of Lead Supervisors, Drive Supervisors, and general staff.
- Conducted regular performance reviews of team members to ensure quality of service was maintained.
- Drafted reports summarizing daily activities, customer feedback, and revenue generated.
- Resolved customer complaints in a timely manner.
- Developed operational procedures to ensure efficient workflow.
- Recruited, hired, and trained new employees on proper safety protocols, customer service practices, and parking regulations.
- Managed day-to-day operations of valet parking service, including scheduling and supervising staff.
Customer Service Representative
Regal Cinemas
Greenwood, IN
10.2015 - 08.2017
- Mastery of all customer service positions (Box Office Attendant, Concession Attendant, etc.)
- Employee of the month
Education
High School Diploma -
Greenwood Community High School
Greenwood, IN05.2017
Skills
- Operations Management
- Team Collaboration
- Customer Service
- Invoice Processing
- Performance Tracking
- Suggestive Selling
- Processing of Purchase Orders
- Staff Training and Coaching
- Problem-solving Skills
- Inventory Management
- Proficient in Reynolds and Reynolds, Microsoft applications, X-Time, and Excede
- Verbal and Written Communications
Timeline
Parts Sales Coordinator
Model 1 Commercial Vehicles, Inc.
09.2024 - Current
Auto Parts Counterperson
Ray Skillman Northeast Kia
07.2020 - 08.2024
Assistant Facility Manager
Denison Parking
08.2017 - 03.2020
Customer Service Representative
Regal Cinemas
10.2015 - 08.2017
High School Diploma -
Greenwood Community High School
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