Hi, I’m
Sher Mohammed Chejara
Manager - General / Operations
Summary
A commercial mind person with an experience of 17 years in interiors / construction felid and a successful record in Operations and Administrations Management, I may be a suitable person to take the given responsibility as an General /Operations / Projects manager in your esteemed organization, with my versatile knowledge / skills I can operate within the strict operational and management guidelines. I am an object-oriented person who plan his task well in advance to ensure and achieve the set target as well as related profitability of organization with effective strategies and methods of value engineering.
On personal level I am honest, friendly and approachable person, I treat people the way I would like to be treated myself.
Right now, I would like to join an esteemed organization that is looking for right person to undertake new role
Overview
17
years of professional experience
8
years of post-secondary education
Work History
Derby interiors FZ LLCDubai
Manager - Operations
10.2010 - 12.2019
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- communicating with Design team for necessary shop drawings preparation and consultation with client / consultant for their approval's
- raising positive cost variations during project progress stage wherever and wherein reburied due to change in design or specified materials.
- raising progressive / final bill as per project stage to receive the payment as per payment terms
Al Reyami Office FurnishingsDubai
Sales Coordinator /Executive Assistant to the General Manager
02.2007 - 10.2010
Job overview
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Maintained long-term relationships with high net-worth clients.
- Compiled client profiles and entered information into operating system.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Created effective marketing and trade show material to educate and engage prospective clients in [Product or Service] offerings.
- Improved productivity by increasing customer communication and responding to feedback.
- Assisting GM to handle a team of 20 members sales personnel
- collecting data of sales on weekly and monthly basis and preparing proper report to follow the given target to each member is on track, the same to be given to GM for further reporting to directors of company.
- Forwarding and following up the confirmed projects to execution team and tracking the progress of works as well as monthly billing to ensuring the payment is received withing given timeline of company. Arrange to prepare weekly/monthly report and submitting to GM for his necessary reporting to directors
- Look after of all material and shop drawing submission along with samples to ensure seamless execution of projects
- Weekly and monthly progress reporting of projects to ensure timely completion of project.
Al Shafar General Contracting LLCDubai
Senior Project Coordinator /Assistant Project Manager
04.2003 - 12.2006
Job overview
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Authored detailed reports outlining [Type] information.
- Coordinated with finance department to deliver timely billing for milestone events during project development.
- Managed all administrative and logistical functions for [Type] projects.
- Administered project management meetings to align support staff priorities with management goals.
- Drafted and presented operations and delivery policy change proposals to senior leadership.
- Communicated aesthetic requirements of material with stakeholder of project and forwarding to consultant for their approval and tolerance changes to project teams.
- Retrieved material and services quotes from vendors for ongoing and proposed projects.
- Organized meetings and gathered support materials.
- Served as primary conflict resolution official, mitigating intra-team and inter-team issues with predetermined mediation protocols.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Published progress reports, updating senior leadership and stakeholders on overall project development.
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
- Managed full-cycle project development execution, maintaining strict quality control parameters throughout.
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
- Functioned as primary liaison between client and consultant, management staff, leading seamless coordination between teams.
- Daily / weekly / monthly progress reports to project manager
- Controlling All shop drawing and material / samples submission and approval from consultant / Client
- Communicating to All stakeholders for their respective works to ensure timely and proper submission of drawings / materials / samples and post approval receipt from client / consultant
- forwarding the same to them for their timely start of work on site and achieve the give timeline in master programme of works.
- communicating with Planning engineers to prepare and submit monthly progress report.
- Ensuring submission of monthly payment application to consultant and following up to get it on time for submitting the monthly invoice to get the payment asper projects payment terms.
- Recording Minutes of weekly meeting and forwarding to all stack holders for their necessary action and ensuring that it happened
Education
Maharishi Dayanand Saraswati University, Ajmer
Bachelor of Commerce from Commerce
07.1996 - 06.1999
College of National Institute Of Management , New Delhi
Diploma in Civil Engineering from Civil Engineering
06.2000 - 06.2003
Jaipur National University, Jaipur
MBA from Operations Management And Supervision
06.2019 - 06.2021
Skills
Business operations management
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Timeline
Jaipur National University
MBA from Operations Management And Supervision
06.2019 - 06.2021
Manager - Operations
Derby interiors FZ LLC
10.2010 - 12.2019
Sales Coordinator /Executive Assistant to the General Manager
Al Reyami Office Furnishings
02.2007 - 10.2010
Senior Project Coordinator /Assistant Project Manager
Al Shafar General Contracting LLC
04.2003 - 12.2006
College of National Institute Of Management
Diploma in Civil Engineering from Civil Engineering
06.2000 - 06.2003
Maharishi Dayanand Saraswati University
Bachelor of Commerce from Commerce
07.1996 - 06.1999
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