SHEROO NABAB KHAN
RETAIL SALES MANAGER
MUMBAI
Summary
Accomplished Store Manager with a proven track record at GRAVITY LONDON PVT LTD, enhancing store operations and elevating customer satisfaction. Excelled in multitasking and organization, alongside fostering team leadership. Demonstrated expertise in sales, achieving significant revenue growth. Skilled in customer service and problem-solving, ensuring a positive and efficient shopping environment. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Store Manager
GRAVITY LONDON PVT LTD
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Floor Manager
Lifestyle International Private
06.2022 - 04.2023
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
Department Manager Trends STORE
Reliance Retail Ltd
05.2018 - 05.2022
- Apparel handing in superstore reliance/ reliance trends
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff member.
Sales Executive
Lifestyle International Private
08.2013 - 03.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Arts - SALES
BUNDELKHAND UNIVERSITY
07.2006
Skills
Customer service
Regards & Thanks
Sheroo khan
9021310769
Timeline
Store Manager
GRAVITY LONDON PVT LTD
06.2023 - Current
Sales Floor Manager
Lifestyle International Private
06.2022 - 04.2023
Department Manager Trends STORE
Reliance Retail Ltd
05.2018 - 05.2022
Sales Executive
Lifestyle International Private
08.2013 - 03.2018
Bachelor of Arts - SALES
BUNDELKHAND UNIVERSITY
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