SHEROON BENAZIR J
Chennai
Summary
Senior Business Analyst Professional committed to delivering high-quality software products that meet customer needs and add significant value to their businesses.Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Business Analyst – Intelligent Automation
AXA XL Insurance and Reinsurance
06.2023 - Current
- Analyze business processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy.
- Analyze the automation % and FTE benefit and time savings while building effort estimates and initial prioritization.
- Work closely with stakeholders in the identification of business requirements, functional design as well as process design.
- Work with business partners to understand, analyze, and document detailed functional requirements, As-Is Process, Detailed To-Be Automated Process to support business and project objectives.
- Work with cross-functional teams for interpretation of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures.
- Review and ensure comprehensive end-to-end test plan creation, which includes performing quality assurance testing, defect logging and closure.
- Assist in overseeing the implementation of approved process improvements, and participate in project meetings acting as a SME, providing guidance on business objectives.
- Facilitated the Agile -Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Ability to nurture self-organizing and performing team members through servant leadership and mentoring.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Senior Business Analyst – Data Intake – E2E Transformation
AXA XL Insurance and Reinsurance
04.2024 - 03.2025
- Data Intake is a core process for transformation of unstructured to structured data leading to the ingestion of this data by Insurance workbench thereby feeding into all the downstream systems. As a Business Analyst in the Data Intake team, Following are my responsibilities and tasks.
- Engage with UW teams and collect submission bundles from the nominated PLOBs.
- Collect, Clean-up and Prepare submission samples with relevant data points for AI model testing via Indico Data
- Extract Ground Truth from the prepped submission samples.
- Post model testing, Do Ground Truth Vs Model Predictions Analysis.
- Perform and Validate the Integration testing with Insurance Workbench, Documentum
- Assist stakeholders with UAT during DI and IWB releases.
- Aid in developing project communications, including but not limited to PowerPoint decks, Word documents, Excel spreadsheets.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Manager / Lead Business Analyst
FA Software Services
10.2020 - 05.2023
- Directed the requirement gathering and review meetings to ensure understanding of the new and existing system functionalities.
- Analyzed the automation % and FTE benefit while building effort estimates and initial prioritization.
- Oversaw the attended and unattended automation processes along with steering day-today vendor platform service operations, tracking performance per contractual agreements & ensuring established SLA are met within budget.
- Created and monitored user stories using JIRA and prioritized the backlog for continuous delivery process.
- Developed project backlog and sprint backlog in working with Product Manager and facilitated daily standups.
- As part of the SCRUM team, responsible for conducting the sprint planning and include stories based on the priority & team capacity. Liaison with Product/business team as necessary.
- Act as Mentor for the teams on Agile process & guide them as needed.
- Built UAT plans with test cases to ascertain smooth running of system with expected behavior after enhancements.
- Led the writing of the test plan and test cases for testing environment in adherence to business requirements, technical requirements, and client expectations.
- Garnered sign off from the appropriate business process owners prior to deploying the robotic process into production.
- Served as the primary point of communication between the Developers, Testers Support and Business
- Networked with Business and Project Teams across diverse geographies (India / Europe / USA).
Web Content Strategist and RPA Developer
TradeBriefs Pvt Limited
10.2013 - 08.2019
- Handled business in creating RPA Automation solutions utilizing UiPath.
- Developed process workflows with Flowcharts and Sequences using the UiPath Automation tool with OCR technology for content marketing, content curation and reporting activities in the organization
- Led the development and integration of content marketing strategies including writing and dispatching email marketing campaigns while contributing to social media engagement and brand awareness campaigns
- Built Excel automation workflows to update and manipulate the subscriber data
- Managed the utilization of the database activities to update subscriber data to MySQL database
- Generated monthly and weekly reports for measuring ROI. E-mail Automated the process with UiPath using SMTP, IMAP, Microsoft Outlook activities to send performance reports to stakeholders.
- Leveraged the UiPath Orchestrator to monitor, schedule and deploy bots for the processes.
- Designed content for organization’s website and blog using UiPath Data scraping methods and organized it with a content management software
Senior Software Engineer / Technology Analyst
Infosys Technologies Ltd.
01.2005 - 02.2011
- Managed SDLC cycle including Requirement analysis, Project estimation, Change Management and Project Configuration
- Utilized COBOL/JCL, NATURAL/ADABAS and DB2 to perform various software development and maintenance activities for a Railroad and Logistics client (BNSF) in the USA
- Led a team of 20 Offshore members from client location (Fort Worth, USA) during the Envision project.
- Led the migration of Legacy systems to the SAP framework.
Education
Bachelor of Engineering -
University of Madras
01.2004
Skills
- Requirements Gathering & Analysis
- Backlog Refinement
- Business Process Automation
- Quality Assurance
- Risk Analysis & Mitigation
- Project Management
- Project Budget and Resourcing
- Cost-benefit analysis
- Reporting & Documentation
- Cross-Functional Collaboration
- Stakeholder Management
- Team Leadership & Guidance
Certification
- SAFe (6.0) Product Owner / Product Manager Certification
- Professional Scrum Master I (Scrum.org)
- UiPath Business Analyst Foundation Certification
- UiPath RPA Developer Certification
- IBM Certified Database Associate V8.1
Timeline
Senior Business Analyst – Data Intake – E2E Transformation
AXA XL Insurance and Reinsurance
04.2024 - 03.2025
Senior Business Analyst – Intelligent Automation
AXA XL Insurance and Reinsurance
06.2023 - Current
Manager / Lead Business Analyst
FA Software Services
10.2020 - 05.2023
Web Content Strategist and RPA Developer
TradeBriefs Pvt Limited
10.2013 - 08.2019
Senior Software Engineer / Technology Analyst
Infosys Technologies Ltd.
01.2005 - 02.2011
Bachelor of Engineering -
University of Madras
Similar Profiles
CHANDANA SCHANDANA S
Analyst in Credit Control and Premium Accounting at AXA XL (Insurance and Reinsurance)Analyst in Credit Control and Premium Accounting at AXA XL (Insurance and Reinsurance)
William SeelyWilliam Seely
Environmental Risk Consultant Co-Op at AXA XL: Global Commercial Insurance and ReinsuranceEnvironmental Risk Consultant Co-Op at AXA XL: Global Commercial Insurance and Reinsurance
Pratik SawantPratik Sawant
Chief Compliance Officer at XL Insurance Company SE - India Reinsurance BranchChief Compliance Officer at XL Insurance Company SE - India Reinsurance Branch
Vedavalli SVedavalli S
Senior Technical Lead at Alten Calsoft LabsSenior Technical Lead at Alten Calsoft Labs
MOHAN RAJ. NMOHAN RAJ. N
Clinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal MedicalClinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal Medical