V Sherrin Bose
Summary
Results-driven professional with over 10 years of experience in customer insights, business analysis, and KYC/AML. Seeking a data-driven role where I can apply analytical skills, cross-functional collaboration, and process improvement to enhance customer experience, and drive business outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Insight Analyst
VServe E Business Solutions
10.2024 - Current
- Company Overview: (US Based)
- Analyze, measure, and optimize customer experience (CX), user experience (UX), and market research (MR) in real time.
- Collaborate with cross-functional stakeholders to understand business and research needs.
- Derive actionable insights from data and contribute to research reports and presentations.
- Collect and analyze customer data from digital marketing, HubSpot, surveys, social media, websites, and support tickets.
- Align insights with day-to-day operations to improve performance.
- (US Based)
Business Analyst
KOTA GOLD
08.2023 - 09.2024
- Company Overview: India
- Elicit and document business and system requirements per stakeholder needs.
- Translate business requirements into concise functional specs for technical teams.
- Research business problems; collaborate with tech teams to design solutions and meet business needs.
- Create detailed documentation including BRDs, FRDs, user stories, and use cases.
- India
Compliance Analyst (Transaction Monitoring)
KG INVICTA SERVICES
01.2023 - 07.2023
- Company Overview: Coimbatore
- Report to VP of MLRO and FCC Team; review customer docs and transactions for suspected FCC activity.
- Conduct regular customer reviews; manage trigger events; monitor internal alerts and sanctions screening.
- Investigate, reviewBOs, and prepare reports; screen/escalate cases for adverse media per policy.
- Coimbatore
- Contract
Associate - KYC/AML
GENPACT INDIA PVT LTD
04.2021 - 12.2022
- Company Overview: Bangalore
- Acting SME for a team of ~50; manage daily hurdles, TAT, and production support.
- Participate in offshore calls; update team on process changes.
- Analyze triggered accounts for periodic review; investigate and file SAR if needed.
- Escalate red flags; recommend account termination; train/mentor junior analysts.
- Bangalore
Relationship Manager - Business Banking
Emirates National Bank of Dubai
01.2015 - 01.2016
- Company Overview: Abu Dhabi
- Manage and grow existing customer portfolio; solicit new relationships; target facility size of 1M+.
- Analyze credit history and perform de-duplication per policy; manage loan portfolio and account plans.
- Cross-sell Insurance, Trade, Treasury products; Bill Discounting, LC, Cash Management, Factoring.
- Market bank products and guide prospective clients.
- Abu Dhabi
Assistant Relationship Manager, Sales - Employee Banking
First Gulf Bank
06.2014 - 11.2014
- Company Overview: Abu Dhabi
- Acquire corporate tie-ups; develop corporate payroll relationships.
- Drive sales volume; cross-sell and increase productivity through key channels.
- Abu Dhabi
Personal Banker - Branch Banking
Citibank NA
10.2012 - 05.2014
- Company Overview: Chennai
- Service customer inquiries; source new clients; manage banking requirements.
- Cross-sell financial products (cards, loans, deposits, insurance); handle HNI relationships.
- Lead refresher training for premium product teams.
- Chennai
Education
Post-Graduation (MBA) - Finance & Systems
SRM University
01.2012
Bachelor of Science (B.Sc.) - Computer Science
Bharathiyar University
01.2010
Higher Secondary Certificate (HSC) -
State Board
01.2007
Secondary School Leaving Certificate (SSLC) -
Anglo Indian
01.2003
Skills
- MS Excel
- Google Sheets
- SQL
- Power BI
- Tableau
- Salesforce
- Zoho
- Gorgias
- Jira
- Asana
- Trello
- Google Analytics
- MS Visio
- Figma
- Market research
- Cross-functional collaboration
- Actionable insights
Certification
ECBA Certification, IIBA, Current
Languages
- English
- Tamil
- Malayalam
- Hindi
Personal Information
- Date of Birth: 09/10/89
- Nationality: Indian
- Marital Status: Married
Career Break
Maternity Break, 02/01/16, 03/31/21
Timeline
Customer Insight Analyst
VServe E Business Solutions
10.2024 - Current
Business Analyst
KOTA GOLD
08.2023 - 09.2024
Compliance Analyst (Transaction Monitoring)
KG INVICTA SERVICES
01.2023 - 07.2023
Associate - KYC/AML
GENPACT INDIA PVT LTD
04.2021 - 12.2022
Relationship Manager - Business Banking
Emirates National Bank of Dubai
01.2015 - 01.2016
Assistant Relationship Manager, Sales - Employee Banking
First Gulf Bank
06.2014 - 11.2014
Personal Banker - Branch Banking
Citibank NA
10.2012 - 05.2014
Post-Graduation (MBA) - Finance & Systems
SRM University
Bachelor of Science (B.Sc.) - Computer Science
Bharathiyar University
Higher Secondary Certificate (HSC) -
State Board
Secondary School Leaving Certificate (SSLC) -
Anglo Indian
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