Sheryl Kuriakose

Experienced professional with expertise in team management, resource planning, and operational leadership. Successfully managed teams across multiple locations, established a new office, and implemented training programs to enhance workforce capabilities. Skilled in resourcing operations for diverse practices, aligning talent with organizational goals, and optimizing workforce utilization. Dedicated to delivering strategic results through collaboration and innovative solutions. Seasoned Senior Resource Manager with strong background in strategic planning, resource allocation, and workforce development. Good at implementing cost-saving measures while maintaining high-quality standards and efficiency. Demonstrated leadership skills through successful team management and performance improvements in previous roles. Proven ability to ensure optimal utilization of resources and foster a collaborative work environment.

• Date of Birth: 01/29/77
• Marital Status: Married
• Place of Birth: Mumbai

• Successful event management – Launched and grew innovative mass market events for 1000+ footfalls repeatedly over 3 years whilst being a full time Mum. Effectively handled budget sizes of 1 lac, 2 lacs and 3 lacs respectively.
• Team member to team leader – Within 6 months of apprenticeship at Zycus Infotech Ltd. (Mumbai, India), I was qualified and appointed to lead the five-member team that I worked with in the absence of the team leader.
• Consistent collections list-topper for 3 successive months – Whilst working at a customer contact/sales center (outward dialing), I have consistently topped the collections list for defaulted and overdue payments. Assumed this relative rank and maintained this from the first month of hitting the floor. Had to leave employment due to pregnancy thereafter.
• Quality procedure enforcer – Whilst working at a customer contact/sales center (outward dialing), I was appointed as quality enforcer for the collections procedure as a lead by example to my team members, advising new members on how to effectively manage collections from difficult customers.
• Team Lead - Handled a team of 8 associates. Working closely with the development, customer support, product management and various other teams to deliver high-quality job data.
• Traveled onsite for training – I was selected as the only candidate to travel to Chicago for a training program during my probation period within a months’ time.
• Women Leader - Serving as the lead for the Women’s Council in India and Mumbai, driving initiatives to unite women employees and organize programs that foster growth, engagement, and community.

MS-Office Suite of Applications, Sybase, Oracle 8, MySQL, HTML, XML, Completed Graduate program of NIIT from NIIT (National Institute of Information Technology)., Undergone the course of Oracle 7.3 and Developer 2000 from TULEC (Tata Unisys Learning and Educational Center)., Undergone extensive 250 hrs of training in customer relationship management with Epicenter Technologies., Done a course on Voice over.

• Sr. Resource Manager, Pivotree, 06/01/23, Present, Overseeing resourcing operations across all practices, including SDS, MDM, Supply Chain, and Commerce., Collaborating with stakeholders to identify skill gaps and optimize bench resources., Developing resource allocation strategies and planning training programs for upskilling., Conducting regular resourcing calls to keep team leads updated on current resource availability and deployment., Ensuring effective utilization of resources to achieve organizational objectives.
• Sr. Manager, Pivotree, 01/01/21, 05/31/23, Managed a team of 40 members across Mumbai, Bangalore, and Mysore., Set up the Mysore office, including securing office space and hiring a complete team., Designed and executed training programs to upskill employees., Oversaw daily operations, including task assignments and progress monitoring., Established a structured hierarchy to streamline team management., Traveled to different locations to connect with team members and ensure alignment.
• Sr. Content Analyst, Codifyd, 01/01/18, 12/31/20, Leading and mentoring a small team., Providing timely updates and constructive feedback with a team-oriented attitude., Communicating effectively with peers, internal, and external customers., Refining categories and taxonomy structures for ecommerce websites., Analyzing, classifying, and normalizing SKUs., Efficiently prioritizing and managing workloads.
• Sr. Job Data Analyst (Content Repurposing), Propellum, 09/01/13, 12/31/17, Web Data Scraping for companies., Data analysis and processing (reformatting)., Manage and monitor team work completion in time., Worked in the technical support department for a few months., Managing and leading a team of associates and handling the task responsibly., Analysing and fixing the issues raised by the client within the given time., Handling and leading Project- Naukri, JobGo., Worked on JIRA.
• Business Operations Specialist, A Small Shed Plus, 06/01/12, 05/31/13, Sales, marketing and pricing., Supplier management., Customer order delivery management., Accounts receivables only.
• Event Planner, Self-employed, 06/01/03, 06/30/12, Conducted research to identify new opportunities for bringing about innovation in events., Discussed specific requirements and expectations concerning the event with clients., Managed and developed a strategic plan of action to ensure that the cost of the event remains under the pre-determined budget., Searched and negotiated suitable venues or locations as per the requirement and budgetary constraints of the client., Carried out all the functions as per legal guidelines and regulations., Worked on determining a suitable layout and theme for the event as per client’s specifications., Facilitated communication with professionals, including venue management, caterers, contractors and equipment rentals to ensure efficient running of an event., Trained staff prior to the event so that all operations and duties were executed smoothly and as per guidelines., Excellent time management and organizational skills.
• Customer Service Associate, Epicenter Technologies Pvt. Ltd., 09/01/02, 05/31/03, Collection of overdue payments from defaulting and overdue payment customers., Leveraging innate voice modulation skills to enhance communications in persuading overdue customers to make payments., Qualify defaulting customers for issue escalation to collection agencies., Credit verification of end-users of credit cards., Handling and updating customer accounts in real-time., Ensuring quality in the collection’s procedure of the collection’s team in the absence of team leader., Meeting the targets set for collection and also topping the list., Won many accolades for achieving targets.
• Internet Information Specialist, Zycus Infotech Pvt. Ltd., 10/01/00, 01/31/02, Crawling the web-sites for downloading jobs from specific pages., Extracting information from web pages using utilities developed with cgi-perl and C., Writing templates for the Extraction process to extract job details., Monitoring data purification processes and formatting the page as per requests., Random quality checks for data accuracy., Uploading the data and fulfilling client requirements., Handle a team of five in the absence of the Team Leader.
• Trainee DBA, Mukand Ltd., 06/01/99, 06/30/00, Demat & Remat of Shares, Oracle Forms, SQL- Reports, SQL- Loader, 06/01/99 - 12/31/99, Inward/Outward System, 01/01/00 - 03/31/00, Nominee, 04/01/00 - 06/30/00