Sheryll Rozario
Summary
Proactive professional with expertise in client service management and account strategy development. Skilled in performance analysis and revenue forecasting to meet client needs. Strong communicator dedicated to building lasting client relationships and ensuring service excellence. Experienced Senior Account Executive adapt at collaborating with cross-functional teams to provide comprehensive solutions and manage complex accounts effectively.
Overview
8
8
years of professional experience
Work History
Senior Account Executive
Straive
Chennai
03.2021 - Current
- Synchronized efforts with cross-functional teams to deliver thorough solutions aligned with client needs.
- Facilitated accurate and prompt revenue forecasting and planning by leveraging strong client relationships.
- Employed CRM systems to document client interactions, facilitating precise and prompt follow-up actions.
- Executed consistent performance analysis, recognizing opportunities for improvement and enacting plans to resolve deficiencies.
- Facilitated coordination among cross-functional teams to achieve comprehensive solutions fulfilling client objectives.
- Enhanced client relationships through strategic communication and effective service delivery.
- Generated 75% rise in company revenue through targeted upselling efforts directed at established customer accounts.
- Administered intricate accounts, managing every element of client service to secure satisfaction.
- Conducted regular review meetings with clients to assess satisfaction and identify opportunities for growth.
Account Executive
Straive
Chennai
12.2017 - 01.2019
- Resolved customer complaints through effective problem-solving techniques.
- Maintained accurate data to improve forecasting precision.
- Generated invoices for publication cataloging, ensuring timely processing.
- Developed client relationships through proactive communication and service execution.
- Delivered friendly service to enhance overall customer satisfaction.
- Provided accurate quotes and pricing information to facilitate informed decision-making.
- Led training sessions for junior account executives, sharing best practices and insights.
- Served as point of contact for assigned accounts, fostering client satisfaction and loyalty.
Education
PG Diploma - PG Diploma in Event Management
Alagappa University
Karaikudi, IN-TN2017
Master of Business Administration - Master in Business Administration (IB)
Alagappa University
Karaikudi, IN-TN2015
BCA - Bachelor of Computer Application
Alagappa University
Karaikudi, IN-TN2013
Higher Secondary School
Marian Matriculation
Chennai, TN2009
SSLC
St Dominic's AIHSS
Chennai, TN2007
Skills
- Client relationship management
- Revenue generation
- Account strategy development
- Proactive self starter
- CRM systems utilization
- Cross-functional collaboration
- Strategic communication
- Service delivery
- Client satisfaction assessment
- Client service management
- Revenue growth initiatives
- Effective time management
- Influential communication
- Excel proficiency
- Product knowledge
- Business development and planning
Languages
English
Proficient
C2
French
Beginner
A1
Timeline
Senior Account Executive
Straive
03.2021 - Current
Account Executive
Straive
12.2017 - 01.2019
PG Diploma - PG Diploma in Event Management
Alagappa University
Master of Business Administration - Master in Business Administration (IB)
Alagappa University
BCA - Bachelor of Computer Application
Alagappa University
Higher Secondary School
Marian Matriculation
SSLC
St Dominic's AIHSS