Shesh Kumar
Mumbai
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Engineer
3i Infotech Consultancy Services
Mumbai
01.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
IT Support Engineer
3i Infotech Consultancy Services
01.2023 - Current