Aakash Jadhav
Dubai
Summary
Dynamic Food and Beverage Supervisor with extensive experience at Raffles The Palm, excelling in banquet operations and team building. Proven track record in enhancing guest satisfaction through effective complaint resolution and strategic inventory management. Skilled in training staff and optimizing service delivery, ensuring exceptional experiences in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet Supervisor
Raffles The Palm
Dubai
01.2025 - Current
- Team management, Briefs the staff on a daily basis updating them with daily targets, guest profile and items to up sell
- Worked on development of staff, creating positive vibes in work environment to deliver the best to our guest
- Worked as hostess team leader, Breakfast in charge, Brunch reservation and dealing with payment links
- Training staff on food, Beverage, communication skills and so on and maintaining records for the same
- Ensure all orders are received for function, New Year Gala dinner planning and execution
- Event set up and break down, staff manning and bartending
- Optimization of restaurant procedures, reinforcing SOP.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
- Responded to client inquiries and requests promptly, demonstrating commitment to exceptional service.
- Attended business, social and other functions to promote organisation.
Food and beverage supervisor (In Room Dinning)
Al Habtoor Polo Resort
Dubai
04.2024 - 01.2025
- Led team to deliver outstanding hospitality operations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Built loyal customer base by creating welcoming environment with top quality service.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Checked requests and room service for accuracy and any needed assistance.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Took room service orders and delivered food items to guest accommodation, complying with food safety and hygiene standards.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Prepared payroll tax documentation, liaising with accounting and human resources personnel to gather required data.
Bay Host
Top Golf Dubai
Dubai
11.2023 - 02.2024
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
Food & Beverage Supervisor (Banquets & Pool bar)
AL WATHABA LUXURY COLLECTION BY MARRIOTT
Abu Dhabi
12.2021 - 10.2023
Food & Beverage Associate
PARK HYATT
DUBAI
03.2018 - 11.2021
- Banquet Operations from Set up to Breakdown
- Inventory of Bar and Equipment Management
- Daily required Dry and Perishable item ordering
- Offering excellent service for social events and conference
- Maintaining log books and HACCP records
- Worked on whiskey-tasting table concept and cocktails with locally inspired flavors.
Food & Beverage Service Attendant
BURMA BURMA RESTAURANT
MUMBAI
06.2014 - 01.2016
- Strive on maximizing revenue of the restaurant by upselling
- Focus on guest engagement, create personalized experience
- Provide and ensure quality standards are delivered and maintained during service
- Ensuring safe working environment for the team including compliance to Health & Safety rules and standard
- Participated in wine & cocktails training sessions held in hotel by different wineries.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Actively listened to guests and understood when managing complex food service complaints.
Education
Diploma of Higher Education - Commerce
Mumbai university
Mumbai, IndiaDiploma of Higher Education - Commerce
Mumbai university
Mumbai, IndiaSkills
- Customer complaint handling
- F&B inventory management
- Training
- Kitchen staff coordination
- MICROS system
- Microsoft Powerpoint
- MICROS POS
- Team building
- Banquet operations
- Banquet coordination
- Event planning
Certification
- Certified: Successfully completed WSET Level I April 2022
- PIC ADVANCE CERTIFICATION LEVEL 2
Languages
- English
- Hindi
- Marathi
Personal Information
Custom
- Luxury Guest Service
- Fine Dining Operations
- Staff Training & Team Leadership
- POS & Reservation Systems (Micros, Opera)
- Complaint Handling & Upselling
Timeline
Banquet Supervisor
Raffles The Palm
01.2025 - Current
Food and beverage supervisor (In Room Dinning)
Al Habtoor Polo Resort
04.2024 - 01.2025
Bay Host
Top Golf Dubai
11.2023 - 02.2024
Food & Beverage Supervisor (Banquets & Pool bar)
AL WATHABA LUXURY COLLECTION BY MARRIOTT
12.2021 - 10.2023
Food & Beverage Associate
PARK HYATT
03.2018 - 11.2021
Food & Beverage Service Attendant
BURMA BURMA RESTAURANT
06.2014 - 01.2016
Diploma of Higher Education - Commerce
Mumbai university
Diploma of Higher Education - Commerce
Mumbai university