Ayush Nair

• Responsible for managing data and sharing as per requirement for the Ring Process STPL/LTPL.
• Currently managing over 400 tele-callers, supported by 14 team leaders, 4 assistant managers, and 2 deputy managers for personal loan - Bucket X (Pan India) operations.
• Handling monthly data allocation of 300,000 records, with an average ticket size of ₹8,000, driving a monthly book size of over ₹2.5 billion.
• Achieved 45% of monthly targets within the first four days, demonstrating strong execution and early momentum.
• Implemented robust data allocation and calling strategies, optimized on a regular basis to maximize productivity and conversion.
• Monitoring MIS snapshots and APR on an hourly basis to ensure steady dialing, controlled flow, and consistent performance across teams.
• Driving operational efficiency through real-time performance tracking, quick course correction, and structured team management.
• (In-House Process)

• Managed 80–90 telecallers, including 4 team leaders and 2 assistant managers.
• Focused on enhancing customer contactability and call resolution rates.
• Implemented structured feedback and skill-development programs for frontline teams.
• Ensured compliance with process, policy, and communication standards.
• Prepared and delivered performance reports to senior management.

• Established process setup from initial phase to Bucket 3 involving hiring of Team Leaders and Assistant Managers.
• Managed three digital collection processes: Kissht, Rufilo, and Ring Buket X to Bucket 3 with three Assistant Managers, twelve Team Leaders, and 174 callers.
• Achieved target of 55% for the first time since process inception.
• Trained Assistant Managers and Team Leaders on effective strategies to accomplish targets.

• Managed team of 35 to 40 agents, enhancing performance and productivity.
• Oversaw inbound subprocess, ensuring efficiency and quality.
• Onboarded new clients, providing guidance on effective resort unique selling propositions.
• Shared hourly, daily, weekly, and month-to-date SLA reports with clients.
• Prepared agent KPI and KRA reports daily, weekly, and monthly.
• Compiled management business review (MBR), quarterly business review (QBR), and yearly business review (YBR) reports.
• Attended MBR and QBR meetings to facilitate strategic discussions.
• Delivered daily, weekly, and month-to-date billing reports to stakeholders.

• Supported large-scale customer service operations for Hathway ISP and Club Mahindra.
• Prepared daily, hourly, and monthly productivity reports alongside SLA compliance metrics.
• Delivered client-specific MIS reports utilizing CRM data for informed decision-making.
• Managed workforce attendance to enhance scheduling efficiency and accuracy.
• Provided actionable data insights to operations teams, facilitating effective business reviews.