Shey Butcher
Huntertown
Summary
Results-driven professional focused on enhancing program operations and participant success through effective support strategies. Proven ability to implement optimized assistance methods while maintaining high organizational standards. Strong attention to detail and commitment to continuous improvement in all aspects of work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Conduent, Inc.
Fort Wayne
01.2021 - 01.2025
- Obtained data supporting applications for public assistance programs.
- Reviewed eligibility applications for accuracy and completeness.
- Analyzed financial information to verify applicants' income levels.
- Processed client applications in accordance with established guidelines.
- Communicated with clients to gather required data and resolve discrepancies.
- Trained new staff on eligibility procedures and best practices.
- Maintained updated knowledge of policies affecting eligibility determinations.
- Developed resource materials to enhance client understanding of services offered.
- Assisted clients in understanding eligibility criteria and application processes.
- Coordinated with internal teams to resolve client issues promptly.
- Maintained updated knowledge of policies and regulations affecting eligibility determinations.
- Processed claims and documentation in compliance with company guidelines.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed applications to verify client information and resolve discrepancies.
- Analyzed financial information provided by applicants to verify income levels.
- Assisted clients with completing forms required for processing applications.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Managed intake of new claims and performed routine follow-ups.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Contacted client references and employers to determine legitimacy of applicant information.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Wire Battery Harness Technician
UnderSea Sensor Systems (USSI)
05.2017 - 01.2021
- Wire battery harnesses for sonobuoys for the United States military.
- Control the line’s production by counting out thirty parts per hour to assemble to make 300 parts per day.
- If there is time for extra I am sure to make them.
- Tape the salt water battery into the harness and relocate wires to new location.
- Crimp thirteen wires into one crimp to clip onto a computer chip.
- Build, solder, and stow the suspension for the sonobuoy.
- Implemented safety protocols to maintain a secure working environment at job sites.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Completed scheduled appointments on time to drive quality service.
Security Officer
Securitas
10.2016 - 05.2017
- Logged semi trucks in Excel for efficient parts receiving and dispatching.
- Secured main gate to control unauthorized entry and exit.
- Conducted regular patrols to identify safety hazards within plant and offices.
- Directed trucks to appropriate docks for loading and unloading operations.
- Transported employees for medical treatment when necessary.
- Delivered safety training for contractors to ensure compliance with regulations.
- Maintained detailed logs of daily activities, incidents, and observations for accountability.
- Collaborated with law enforcement during investigations to enhance security measures.
Insurance Agent
American Income Life Insurance
07.2016 - 08.2016
- Scheduled appointments for Union members and families to access benefits at no cost.
- Conducted yearly reviews with members to discuss benefits and promote life insurance options.
- Educated clients on diverse insurance products and coverage options available in the market.
- Maintained client relationships through consistent communication and proactive follow-ups.
- Explained significance of adequate insurance coverage to customers for informed decision-making.
- Utilized computer software systems to maintain precise records of all insurance transactions.
- Simplified complex insurance terminology for clients to enhance understanding of plans.
- Ensured compliance with laws, regulations, and company policies during insurance sales processes.
Seasonal Pre-loader
United Parcel Service
04.2016 - 06.2016
- Loaded packages onto delivery trucks for residential and business deliveries, adhering to safety protocols.
- Inspected packages for damage prior to loading onto vehicles.
- Organized packages by destination to optimize loading efficiency.
- Collaborated with team members to enhance workflow productivity.
- Maintained cleanliness and organization of loading areas throughout operations.
- Utilized proper lifting techniques for heavy items over 50 lbs during handling.
- Assisted with unloading trailers using appropriate tools like dollies or carts when required.
- Reported safety hazards promptly to management, ensuring compliance with safety guidelines.
Seasonal Worker
Gander Mountain Warehouse
01.2016 - 05.2016
- Sorted small items into designated store locations for efficient inventory management.
- Loaded items onto pallets and organized shipments for delivery to various stores.
- Operated conveyor belts to facilitate smooth movement of packages within warehouse.
- Utilized forklifts and pallet jacks for loading and unloading merchandise safely.
- Maintained cleanliness and safety standards throughout warehouse operations.
- Collaborated with team members to enhance shipping efficiency and accuracy.
- Inspected incoming shipments for quality and compliance upon arrival.
- Followed safety protocols to mitigate risks during all warehouse activities.
Food Service Worker
IUPUI Food Services
08.2015 - 12.2015
- Prepare food and stock vending at various locations.
- Prepared food for Papa Johns, Grill Nation, Sandwich Nation, Salad Nation, etc and log inventory for what was used so more product can be bought.
Secretary/Legal Assistant/Paralegal
Benson, Pantello, Morris, James and Logan LLP.
Fort Wayne
01.2013 - 08.2014
- Compiled medical bills and monthly totals for clients using Excel for court access.
- Drafted legal proceedings and briefs in Word for court filing.
- Utilized Odyssey Case Management System to retrieve case information for attorneys.
- Assisted in preparation of legal documents and client correspondence.
- Organized and maintained filing systems for sensitive client information.
- Facilitated communication between attorneys and clients regarding case updates.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Provided administrative support to Office Manager and staff members.
Teaching Assistant
Indiana University Purdue University Fort Wayne
08.2011 - 05.2013
- Graded papers and outlines for professors to ensure timely feedback.
- Supported students through email and one-on-one tutoring sessions.
- Utilized Excel to track student grades and attendance records.
- Created PowerPoint presentations to clarify complex concepts for students.
- Assisted in preparing course materials and classroom resources for instructors.
- Organized tutoring sessions that improved student understanding of subjects.
- Maintained communication between faculty and students regarding academic requirements.
- Developed instructional materials aligned with course objectives and standards.
Financial Aid
Indiana University Perdue University Fort Wayne
05.2010 - 05.2012
- Completed welfare forms, front desk customer service to students, answered phone calls to help students with their financial aid issues, and helped fix students FAFSA’s so they would receive the most aid possible.
- Also, managed the call center for the summer of 2012 (made outbound calls, organized lists with excel for my fifteen employees to call, lead in training new employees, and made break and work schedules to fit the budget given).
Researching Assistant for Public Policy
Indiana University Perdue University Fort Wayne
12.2011 - 01.2012
- Helped Professor Rachel Rayburn complete article reviews, edit, and write a paper on the homeless to be published.
- Used excel to compile data about the homeless, used word to help edit and write a paper on the victimization of the homeless.
Temporary Worker
Follett’s Bookstore
12.2010 - 01.2011
- Stocked books and assisted students with exceptional customer service before semester start.
- Managed inventory levels and organized stock efficiently on shelves.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of store environment daily.
- Collaborated with team members to ensure effective store operations.
- Assisted in receiving and unpacking merchandise deliveries promptly.
- Identified customer needs swiftly and provided product recommendations.
- Communicated progress of projects regularly to supervisors, ensuring transparency.
Customer Service Manager
TJ Maxx
08.2005 - 05.2010
- Ordered supplies, managed returns, and organized paperwork efficiently at the service desk.
- Set break schedules and monitored cash registers for discrepancies.
- Led computer upgrades to enhance operational efficiency.
- Stocked shelves and managed jewelry and floor associate duties.
- Handled customer inquiries, resolving issues with professionalism and speed.
- Trained staff on best practices in customer service and product knowledge.
- Developed strategies to improve customer satisfaction scores significantly.
- Oversaw daily operations of the customer service department.
Education
Bachelors - Public Affairs
Indiana University
Indiana University/Purdue University Fort Wayne05.2013
Associates - Business
Indiana University
05.2013
Academic honors certificate -
05.2013
High School Diploma -
Northrup High School
Fort Wayne, IN05-2008
Skills
- Microsoft Office proficiency
- Software learning agility
- Organizational skills
- Deadline management
- Policy adherence
- System navigation
- Professional communication
- Confidential information handling
- Data maintenance
- Problem solving
- Training development
- Team collaboration
- Customer relationship management
- Client communication
- Application processing
- Eligibility determination
- Data analysis
- Compliance review
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Interpersonal skills
- Telephone etiquette
- Application review
- Resource information management
- Eligibility procedures oversight
- documentation and paperwork management
- Appointment scheduling
- documentation and reporting
- data entry and record keeping
- government benefits administration
- data compilation and analysis
- effective advocacy and counseling skills
- diverse public assistance programs knowledge
Certification
Certified in through hole soldering, 2017-11-01
Timeline
Eligibility Specialist
Conduent, Inc.
01.2021 - 01.2025
Wire Battery Harness Technician
UnderSea Sensor Systems (USSI)
05.2017 - 01.2021
Security Officer
Securitas
10.2016 - 05.2017
Insurance Agent
American Income Life Insurance
07.2016 - 08.2016
Seasonal Pre-loader
United Parcel Service
04.2016 - 06.2016
Seasonal Worker
Gander Mountain Warehouse
01.2016 - 05.2016
Food Service Worker
IUPUI Food Services
08.2015 - 12.2015
Secretary/Legal Assistant/Paralegal
Benson, Pantello, Morris, James and Logan LLP.
01.2013 - 08.2014
Researching Assistant for Public Policy
Indiana University Perdue University Fort Wayne
12.2011 - 01.2012
Teaching Assistant
Indiana University Purdue University Fort Wayne
08.2011 - 05.2013
Temporary Worker
Follett’s Bookstore
12.2010 - 01.2011
Financial Aid
Indiana University Perdue University Fort Wayne
05.2010 - 05.2012
Customer Service Manager
TJ Maxx
08.2005 - 05.2010
Bachelors - Public Affairs
Indiana University
Associates - Business
Indiana University
Academic honors certificate -
High School Diploma -
Northrup High School
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