Shiba Brata Padhi

Key accounts business strategy and planning to develop long term

profitability and growth path in consultation with Zonal Head &

National Key Account Manager , for enhancing the scale of

partnership and establish Cholamandalam General Ins as one of the

largest accounts for the 11 PSU ( 4 Major Merged ) partner banks

Understand segment growth potential of each banks and its

branches, loan book size, analyze historical performance, etc. to

achieve targets

Understand and identify partner bank requirements/ needs to ensure

policies/ products offered meet the requirements, thus increasing

revenue generation for Cholamandalam

Understand partner value chains and collaborate with VH team to

develop new products for partners

Drive contests for increasing penetration of business and obtain

approval from partner banks on the same

Relationship management

Influence stakeholders at partner banks to maintain and grow

existing relationship and expand reach to untapped business areas/

customer segments of banks to increase opportunities to generate

business for Chola

Manage relationship with top and senior officials of banks to

understand their requirements, manage any escalations and map

products accordingly to drive sales and business

Identify new products requirements/ customization required in

existing products and provide inputs to management to improve

service standards & pocket share

Constantly work towards improving service quality with respect to

smooth servicing of claims.Team development & Review

Participate in recruitment process to identify right talent for various

positions within the team

Establish individual performance expectations and regularly review

individual performance of the team

Weekly, monthly and quarterly review with the team and key

relationship managers to monitor achievement of individual targets,

discuss business issues and design action plans to course correct

wherever its required

Conduct periodic reviews with partner banks to drive business

numbers and address any process or product concerns

Interact with Zonal Head & National Head and provide them

feedback on partner banks’ business requirements for development

of products

Support team members in delivering their responsibilities in

business as usual and resolve their concerns/ challenges

Drive the Business through Banc-assurance Channel (SBI- NBG & RRBs) and ensure

the achievement of desired growth & higher penetration at the Cluster / Module level.

Engage with key stake holders at bank for better execution of strategy. Understand the

Organization’s and Channel’s Priority and derive local plan accordingly for Banca

Channel. Download the detailed plan RBO / Zone Wise/Product wise to the Banca

Team & to the Stake Holder’s. Ensure close association with Area Sales manager so

that the Goals are aligned as per Circle Level Plan. Ensure close one to one

relationship with Key Officials of Bank at Zonal or regional level and plan local

campaigns to drive the above goals as and when required. Ensure close one to one

relationship with Key Officials of Bank at Zonal or Regional Level & Plan Local

Campaigns to drive the above Goals as & when required. Making Local Level

analysis of Product wise Potential & develop the annual budget for the channel at

branch level along with the allocation for various activities. Making Local analysis of

product wise potential & develop the annual budget for the channel at Branch Level,

along with the allocation for various activities. Monitoring adherence to the Budgets

& take corrective actions in case of variances.

• Assessed employee performance and developed improvement plans.
• Engaged employees in business processes with positive motivational techniques.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Maintained friendly and professional customer interactions.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Resolved various issues impacting sales management and business operations.
• Implemented service improvements to enhance sales cycle.
• Launched new training program to boost employee skills and staff retention rate.
• Complied with regulatory guidelines and requirements.
• Boosted sales and customer loyalty through incentive programs.

• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Established and cultivated solid business relationships with new or existing customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Worked with Name and Name departments to facilitate communication and deliver personalized solutions to customers.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Developed loyalty programs to reward and maintain customer retention.

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Calculated quotes and educated potential clients on insurance options.
• Tracked progress of all outstanding insurance claims.
• Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
• Met with Number existing and prospective clients each week to select appropriate insurance policies.
• Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
• Evaluated accuracy and quality of data entered into agency management system.
• Reported policy changes and company conditions affecting customer satisfaction.
• Met with prospective customers and business owners in homes, businesses and other settings.
• Established new employee benefit brokerage, consulting and administration office for international property casualty brokerage firm.
• Retained Number% of policyholders during annual renewal period.
• Promoted ancillary products to Number existing and new clients each month.
• Called potential clients to set up appointments according to mutual availability.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Capitalized on upsell opportunities with offers of Type support and additional insurance policy options.

• Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Responded to customer needs by answering questions and providing detailed information about Product or Service.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Supervised, trained and mentored staff of Number, resulting in consistent team achievement.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Identified and qualified new distributors to increase market share in key territories.