Shibaditya Majumdar

Planning, organizing, controlling, coordinating, and coaching.
Ensuring profitable operations.
Reducing error rates in operations management.
Maintaining the cost of operations within budget.
Ensuring regional performance reporting.
Managing customer escalations.
Implementing employee engagement initiatives.
Ensuring a 100% Zero Tolerance Policy.
Own the onboarding and training of new partners for Last Mile operations
in my cluster.
Tracking key metrics for pilot fleet executives, and analyzing weekly
trends.
Visit facilities to conduct an audit and solve for operational gaps.
Own and drive key operational metrics, end to end, and achieve
performance targets.

• Providing behavioral and soft skills training to the team.
  Maintaining all operational budgets.
• Organizing R&R for Assistant Team Leads and our Field Executives.
• Working to reduce costs and increase productivity.
• Handling customer escalations and closing them on high priority.
• Planning for big sales events, such as Diwali or Big Billion Day, by finalizing manpower, fleet, training, and resource planning.
• Weekly Performance Review with the manager.
• Ensuring customer satisfaction by monitoring queries, issues,

•Responsible for overall reverse and last-mile hub operations
• Ensure all processes are followed and timely execution of shipments
• Pilferage control and cost control
Vehicle Management
• Responsible for Van utilization
Manpower Management
• Effective utilization of Field Executives
Attendance Management
• Ownership of attendance checks and control of team members
Relationship Management
• Responsible for maintaining a harmonious relationship with the landlords and
neighbors

• Weekly scorecard review with CTL's
• EDD & PDD Prioritization.
• Taking care of all matrics like FDDS,SWA,POD,
• Assisting the floor as an associate resource, training associates, and verifying SOP compliance.
• Ensuring Excellent area performance, through tracking bad scans & good scans, and the delivery success rate of all Delivery associates.
• Celiberating ekam activities with the team in peeks.
• Reviewing and updating SOP as required.

• Loss Prevention activities.
• Cash handling & reconciliation activity.
• Regularly conducted workshops, performance evaluations, on-the-job training, meetings, and conferences to ensure employee competency.
• Customers' Escalations & problems solving activity.
• AOP & Availability management activity.