Shibaditya Majumdar

• High level of warehouse management (Large Scale - B2C and B2B) and problem-solving skills.
• AOP & Availability management activity.
• Organizing R&R for Assistant Team Leads and our Field Executive.
• Responsible for van utilization.
• Maintaining DC CPS.
• Handling customer escalations and closing them on high priority.
• Assign routes to field executives for pickups and deliveries.
• Weekly Performance Review with the manager.

•Responsible for overall reverse and last-mile hub operations
• Ensure all processes are followed and timely execution of shipments
• Pilferage control and cost control
Vehicle Management
• Responsible for Van utilization
Manpower Management
• Effective utilization of Field Executives
Attendance Management
• Ownership of attendance checks and control of team members
Relationship Management
• Responsible for maintaining a harmonious relationship with the landlords and
neighbors

• Weekly scorecard review with CTL's
• EDD & PDD Prioritization.
• Taking care of all matrics like FDDS,SWA,POD,
• Assisting the floor as an associate resource, training associates, and verifying SOP compliance.
• Ensuring Excellent area performance, through tracking bad scans & good scans, and the delivery success rate of all Delivery associates.
• Celiberating ekam activities with the team in peeks.
• Reviewing and updating SOP as required.

• Loss Prevention activities.
• Cash handling & reconciliation activity.
• Regularly conducted workshops, performance evaluations, on-the-job training, meetings, and conferences to ensure employee competency.
• Customers' Escalations & problems solving activity.
• AOP & Availability management activity.