Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Accomplishments
Timeline
Generic

Shibasish Bhattacharjee

Kolkata

Summary

Dynamic leader with a proven track record at StarTek, excelling in problem-solving and team motivation. Demonstrated success in enhancing team performance and collaboration, while achieving high customer satisfaction. Skilled in mentoring and aligning cross-departmental goals, showcasing exceptional teamwork and goal-oriented approaches. Awarded with RnR multiple times in the tenure of 3 years 3 months.

Overview

3
3
years of professional experience

Work History

Team Leader

StarTek
08.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored team members, helping them develop their leadership potential and advance in their careers.
  • Led team of 20+ employees in Inbound and chat LOB, successfully, achieving client numbers.

SME

StarTek
04.2022 - 07.2023
  • Supported various nesting, BAU & supervisor teams as per process guideline.
  • Achieved the best in terms of call quality & customer satisfaction.

Customer Service Executive

StarTek
08.2021 - 03.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experience.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Higher Secondary -

Bharatiya Vidya Bhavan
Kolkata
2017

Secondary -

Adamas International School
Kolkata
2015

Skills

  • Problem-Solving
  • Team Supervision
  • Team motivation
  • Teamwork and Collaboration
  • Goal Orientated

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Upper intermediate (B2)

Accomplishments

  • RnR - Best Team Lead, Oct. 2023 & July 2024
  • RnR - Bet SME, June, 2022
  • Stack Ranking #1 in the past 3 months (July - Sept. 2024)
  • Stack Ranked #1 in multiple months through out the tenure

Accomplishments

  • RnR - Best Team Lead, Oct 2023 & July 2024

Timeline

Team Leader

StarTek
08.2023 - Current

SME

StarTek
04.2022 - 07.2023

Customer Service Executive

StarTek
08.2021 - 03.2022

Higher Secondary -

Bharatiya Vidya Bhavan

Secondary -

Adamas International School

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Shibasish Bhattacharjee