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SHIBIN BIJU B S
CUSTOMER SERVICE
THIRUVANANTHAPURAM,KERALA
Summary
E Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
Work History
SKYBER CAFE INTERNATIONAL AIRPORT
Customer Service Executive
02.2023 - Current
Job overview
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Implemented inventory control measures, reducing waste and ensuring optimal stock levels for seamless service delivery.
- Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
SKYBER CAFE INTERNATIONAL AIRPORT
Customer Service Executive
10.2018 - 09.2022
Job overview
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Implemented inventory control measures, reducing waste and ensuring optimal stock levels for seamless service delivery.
- Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Cleaned and organized kitchen, dining and service areas.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
KERALA STATE ELECTRONICS DEVELOPMENT CORPORATIONTrivandrum, India
DIPLOMA from LOGISTICS AND SUPPLY CHAIN MANAGEMENT
08.2017
University Overview
- Final Grade: 83%
- Final Grade: A
SANTHIGIRI VIDYA BHAVANTrivandrum, India
High School Diploma
03.2016
Skills
- Budgets
- Food presentation
- Team building
- Menu memorization
- Process improvement
- ServSafe
- Relationship Building
- Customer service
- Organization
- Operational improvement
- Problem resolution
- Project organization
Languages
Malayalam
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hindi
Elementary (A2)
Timeline
Customer Service Executive
SKYBER CAFE INTERNATIONAL AIRPORT
02.2023 - Current
Customer Service Executive
SKYBER CAFE INTERNATIONAL AIRPORT
10.2018 - 09.2022
KERALA STATE ELECTRONICS DEVELOPMENT CORPORATION
DIPLOMA from LOGISTICS AND SUPPLY CHAIN MANAGEMENT
SANTHIGIRI VIDYA BHAVAN
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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