SHIBU MATHEW
Thane
Summary
Dynamic professional with extensive experience in travel consultancy and facility management and general administration. Proven track record in quality control and training organization, complemented by strong interpersonal skills. Adept at policy documentation and mentoring, ensuring operational excellence and safety in diverse environments.
Overview
4
4
Languages
43
43
years of professional experience
Work History
Boys Hostel Warden
Agnel Charities (Fr. Agnel, Vashi)
Navi Mumbai
04.2022 - 07.2026
- Ensured compliance with safety protocols across all facility operations to safeguard residents.
- Coordinated intake processes for new residents, streamlining documentation and orientation.
- Conducted regular inspections to ensure cleanliness and orderliness of premises.
- Provided guidance and support to inmates during times of crisis or distress.
DEPUTY OPERATIONS MANAGER
Nirvana Travel & Tourism
Abu Dhabi
12.2017 - 03.2021
- Abu Dhabi Health Services (SEHA) Travel Desk at Corporate office
- Coordinated operations during Papal Visit to ensure smooth logistics and attendee experience
- Conducted, recommended, and organized training sessions focused on quality control standards
- Project Leader for Ideas Weekend by Tamkeen (Aspen)
RESERVATION AND SALES OFFICER (SUPERVISOR )
dnata (Abu Dhabi- Dunya Travels)
03.2008 - 01.2017
- Coordinated travel arrangements for C.I.P. events.
- Arranged travel logistics for World Youth Day in Rio and Krakow.
- Led operations for Hogg Robinson Group.
- Led PCI DSS project for operations at dnata Abu Dhabi, strengthening compliance and operational integrity.
- Formulation & documentation of procedures & policies of dnata Abu Dhabi
- Conduct in-house/Virtual (Zoom/MS Team) Meetings and Trainings. In the capacity of BCF & Quality Control
- Asset Management and Upgrades
Supervisor - Corporate Sales Group
Omeir Travel Agency
04.1996 - 02.2008
Counter Staff (International)
Mercury Travels Ltd.
06.1995 - 03.1996
Counter Assistant (International)
Elbee Express Service (Travel Division)
05.1994 - 06.1995
Teacher (Secondary)
Smt. P.G. Garodia English High School
06.1990 - 03.1994
- Monitored athletes' academic progress, supporting them in maintaining satisfactory grades.
- Supervised team members during practice sessions and games, prioritizing safety for all participants.
- Coordinated practice sessions to enhance athletic strategy and physical conditioning.
Honorary Basketball coach (Ad-Hoc)
Atomic Energy Central School/Junior College
Mumbai
11.1983 - 04.1988
- Organized practice sessions focusing on strategy and physical conditioning.
- Supervised team members during practice sessions and games to ensure safety of all participants.
- Monitored athletes' academic progress, ensuring they maintained satisfactory grades.
Education
Master of Education - Physical, Sports Medicine
B.P.C. A's College of Physical Education
MumbaiBachelor of Education - Physical
B.P.C. A's College of Physical Education
MumbaiBachelor of Arts - Political Science
S.I.E.S College of Arts and Science
MumbaiN.I.S. Certificate - Sports (Basketball)
Netaji Subhas National Institute of Sports
PatialaSkills
- Residential Safety Oversight
- Crisis Management
- Regulatory Compliance
- Travel consultant (Logistics and Accommodation)
- Training coordination
- Training sessions
- General Administration
- Proficient in MS Office
- Mentoring
- Interpersonal skills
- Proficient in MS Office
Personal Information
- Date of Birth: 11-09-1966
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests:
Sports, Reading, Music
Courses Attended:
- BTI Partner Customer Service Course, Emirates Training College, Dubai.
- G.D.S Trainings (SABRE, GALILEO & Amadeus)
- Online booking tools AcTM by Amadeus
- CRM Trainings by Infor
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Malayalam
Native
Native
Accomplishments
- Appreciation note for Bollywood actors travel on world-tour
- Najm merit: dnata, Dubai
- Appreciation from SEHA for vaccination drive logistics at ADNEC (COVID)
- Certificate of Appreciation: SEHA (Abu Dhabi Health Services)
- Coaching Skills for Leaders and Managers: LinkedIn Learning
- Certificate of Appreciation: Falcon Aviation, Abu Dhabi
Affiliations
- Field Incharge: Papal Visit to Abu Dhabi
- Basketball Coach: Special Olympics camp and Brahmagiri
- Basketball coach: Greater Bombay North District Basketball
- Basketball Coach: SAI camp at Panchgani
- Basketball Coach: Fr. Agnels Degree college and Diploma
- All India Basketball Tournaments: Logistics, Lodging Boarding and Administration
Timeline
Boys Hostel Warden
Agnel Charities (Fr. Agnel, Vashi)
04.2022 - 07.2026
DEPUTY OPERATIONS MANAGER
Nirvana Travel & Tourism
12.2017 - 03.2021
RESERVATION AND SALES OFFICER (SUPERVISOR )
dnata (Abu Dhabi- Dunya Travels)
03.2008 - 01.2017
Supervisor - Corporate Sales Group
Omeir Travel Agency
04.1996 - 02.2008
Counter Staff (International)
Mercury Travels Ltd.
06.1995 - 03.1996
Counter Assistant (International)
Elbee Express Service (Travel Division)
05.1994 - 06.1995
Teacher (Secondary)
Smt. P.G. Garodia English High School
06.1990 - 03.1994
Honorary Basketball coach (Ad-Hoc)
Atomic Energy Central School/Junior College
11.1983 - 04.1988
Master of Education - Physical, Sports Medicine
B.P.C. A's College of Physical Education
Bachelor of Education - Physical
B.P.C. A's College of Physical Education
Bachelor of Arts - Political Science
S.I.E.S College of Arts and Science
N.I.S. Certificate - Sports (Basketball)
Netaji Subhas National Institute of Sports