SHIBU THOMAS
Sr. Procurement Officer
Dubai
Summary
Results-driven Operations and Procurement Professional with 17+ years of leadership experience across operations management, service delivery, customer experience, strategic sourcing, vendor management, and business transformation. Experienced in leading large-scale teams, driving operational excellence, managing client relationships, and delivering measurable business outcomes. Currently serving as Senior Procurement Officer in Dubai with expertise in ICT procurement, cloud infrastructure, software licensing, hardware sourcing, RFx management, contract negotiations, supplier governance, and UAE compliance requirements.
Overview
17
17
years of professional experience
Work History
Senior Procurement Officer
Data Zone
07.2025 - Current
- Lead strategic sourcing initiatives for cloud infrastructure, software licensing, hardware, and ICT solutions.
- Manage end-to-end RFx processes and negotiate high-value contracts with global OEMs.
- Ensure compliance with TDRA regulations and UAE data compliance requirements.
- Partner with cross-functional stakeholders to optimize procurement and supply chain performance.
- Drive cost savings, supplier performance, and risk mitigation initiatives.
Career Break
N/A
12.2024 - 06.2025
- Relocated from India to the UAE and completed professional transition activities.
Operations Manager II
Concentrix
06.2023 - 12.2024
- Led large-scale operations and service delivery programs.
- Managed workforce planning, staffing strategies, client escalations, and operational performance.
- Drove NPS, customer satisfaction, productivity, and quality improvement initiatives.
- Led business reviews, process optimization projects, and operational excellence programs.
- Developed leadership pipelines through coaching and succession planning.
Manager – Service Delivery
Concentrix
01.2022 - 06.2023
- Managed 150+ FTE sales and customer engagement program, enhancing client satisfaction and retention.
- Directed Team Leaders and Senior Team Leaders to exceed performance goals, fostering a high-performance culture.
- Served as primary client interface for operational reviews and escalations.
- Collaborated with Quality, Training, WFM, HR, and Analytics teams to streamline processes and improve service delivery.
- Supported new business implementation and transition activities.
Manager – Operations
Concentrix
10.2020 - 01.2022
Deputy Manager (Operations)
Convergys
11.2015 - 09.2020
Assistant Manager
Convergys
02.2010 - 11.2015
Quality Evaluator
Convergys
04.2009 - 01.2010
Education
Bachelor of Arts - undefined
D A V College
MeerutDiploma - undefined
MNTI College
BangaloreSkills
- Strategic Sourcing
- ICT Procurement
- Vendor Management
- Contract Negotiation
- RFx Management
- Category Management
- Procurement Strategy
- Service Delivery
- Supplier Relationship
Timeline
Senior Procurement Officer
Data Zone
07.2025 - Current
Career Break
N/A
12.2024 - 06.2025
Operations Manager II
Concentrix
06.2023 - 12.2024
Manager – Service Delivery
Concentrix
01.2022 - 06.2023
Manager – Operations
Concentrix
10.2020 - 01.2022
Deputy Manager (Operations)
Convergys
11.2015 - 09.2020
Assistant Manager
Convergys
02.2010 - 11.2015
Quality Evaluator
Convergys
04.2009 - 01.2010
Bachelor of Arts - undefined
D A V College
Diploma - undefined
MNTI College