Shibu K
Bengaluru
Summary
Aspire to take challenging tasks and solve them; be a part of efficient, progressive and esteemed organization that explores and improves my knowledge and skills; and be a part of team that increases my levels of responsibility and provides opportunities for professional growth
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Computacenter India PVT LTD
09.2021 - Current
- Currently working as a Team Lead on the Daimler project at Computacenter India Pvt. Ltd. (Bangalore)
- Lead a team of 36 L1 technical analysts, managing daily support tickets, escalations, and ensuring adherence to service level agreements (SLAs)
- Oversee the troubleshooting and resolution of technical issues related to networking, providing first-line support for internal teams and external clients
- Monitor team performance, providing guidance and coaching to ensure high-quality service delivery and quick issue resolution.
- Conduct root cause analysis (RCA) on recurring technical issues, identifying areas for process improvement and minimizing escalations.
- Collaborate with cross-functional teams (L2, L3, IT operations) to resolve complex technical problems that require deeper expertise.
- Ensure the smooth onboarding and training of new team members, developing their technical skills and understanding of the support processes.
- Active participation in P1 and P2 cases and for their root causes.
Network Engineer
Renovision Automation Services Pvt Ltd
08.2017 - 03.2020
- Worked as a Network Engineer in Karnataka sate wide area network (KSWAN Project-Bangalore)
- Port security, internal VOIP and Vlan troubleshooting.
- Remote troubleshooting of day-to-day network related issues.
- Vendor coordination for any kind of packet drop, latency, link down issues
- Video Conference Co-Ordinator
- Accessing the challenges involved in data traffic, Incident management.
- Creating and sending tickets to the concerned persons for the remote sites that are down using IBM TSRM Maximo tool .
Network Engineer
United Telecom Limited
04.2017 - 07.2017
- Worked as a Network Engineer in United Telecom Limited (Bangalore)
- Configuration and troubleshooting of switching technology like VLAN, STP, PVST, Inter VLAN routing.
- Monitoring all connectivity.
- Configuration and troubleshooting of routing protocols like OSPF, Static Routing
- Troubleshooting of various Network related and Connectivity problems such as Link failures, OS troubleshooting and installations.
- Dealt with various technical troubleshooting related to switches
Education
Bachelor of Engineering - E&C
Shree Devi Institute of Technology
01.2015
XII - Science
Iqbal Higher Secondary School
01.2011
SSLC - 10th
GHSS Madikai
01.2009
Skills
- Critical thinking and analysis
- Team Management
- Project Management
- Problem solving
- Effective team leadership
- Performance Reviews & Training
- Time Management
- Incident Management
Certification
- Project Management Professional (PMP)
- ITIL V4 Foundation Certification
Technical Skills
- Routing and Switching
- Controllers and APs
- Network Monitoring and Troubleshooting
- Routing Protocols [OSPF,BGP]
OTHER ROLES & RESPONSIBILITIES
- Leadership and Team Management
- Technical Analysis & Problem Solving
- Project Management and Delivery
- Documentation and Reporting
- Quality Assurance and Improvement
- Customer Support & Service
- Performance Reviews and Feedback
- Escalation Management
- SLA Management
- Maintain High Customer Satisfaction
LANGUAGES
English
Malayalam
Hindi
Kannada
Tamil
Timeline
Team Lead
Computacenter India PVT LTD
09.2021 - Current
Network Engineer
Renovision Automation Services Pvt Ltd
08.2017 - 03.2020
Network Engineer
United Telecom Limited
04.2017 - 07.2017
XII - Science
Iqbal Higher Secondary School
SSLC - 10th
GHSS Madikai
Bachelor of Engineering - E&C
Shree Devi Institute of Technology
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