SHIDHIN MOHAN K
Chennai,Tamil Nadu
Summary
Amazon operations professional with 6+ years of experience analyzing marketplace pricing, operational performance, and process efficiency across NA and EU marketplaces. Skilled in data analysis, KPI reporting, root cause analysis, and process optimization. Delivered measurable results including a 40% efficiency improvement through workflow redesign.
Overview
9
9
years of professional experience
Work History
Business Operations Analyst (Quality Specialist)
Amazon Development Center
Chennai, India
04.2022 - Current
- Analyzed pricing trends and competitive benchmarks to support category pricing decisions across NA and EU marketplaces.
- Built Weekly and Monthly Business Reports (WBR / MBR) to track KPIs, demand signals, and operational performance.
- Identified workflow inefficiencies through data analysis and root cause investigation, improving efficiency by 40%.
- Monitored demand patterns and inventory signals to reduce pricing discrepancies during peak traffic periods.
- Collaborated with cross-functional teams to ensure pricing accuracy and promotion readiness.
- Supported global sale events including Prime Day, Black Friday, and Cyber Monday.
Quality Analyst
Amazon Development Center
Chennai, India
08.2020 - 03.2022
- Monitored operational dashboards to ensure SLA compliance and data accuracy.
- Performed root cause analysis on operational issues and recommended process improvements.
- Developed process documentation and SOP updates to improve workflow consistency.
- Supported Agile sprint planning, estimation, and retrospectives.
- Mentored new team members and supported onboarding.
Process Associate
Amazon Development Center
Chennai, India
04.2018 - 07.2020
- Managed catalog and pricing workflows while meeting strict SLA targets.
- Documented recurring operational issues and created internal knowledge resources.
- Assisted with onboarding and training of new team members.
QA Engineer Trainee
CSS Corp Pvt Ltd
08.2017 - 03.2018
- Designed and executed test cases and regression test suites for software releases.
- Reported defects and collaborated with engineering teams to improve product quality.
- Supported release readiness by validating functionality across multiple test scenarios.
Education
Bachelor of Engineering - Computer Science And Engineering
Anna University
Chennai06-2017
Skills
- Data Analysis
- SQL
- Advanced Excel
- KPI Reporting
- Business Reporting (WBR / MBR)
- Process Optimization
- Root Cause Analysis
- Stakeholder Collaboration
- Process Documentation
- Agile / Scrum
- Creative solutions
- Operational efficiency
- Microsoft Excel
- Stakeholder management
TOOLS & SYSTEMS
- SQL
- Microsoft Excel
- Business Reporting Dashboards
- Operational Analytics Tools
- Agile / Scrum
Timeline
Business Operations Analyst (Quality Specialist)
Amazon Development Center
04.2022 - Current
Quality Analyst
Amazon Development Center
08.2020 - 03.2022
Process Associate
Amazon Development Center
04.2018 - 07.2020
QA Engineer Trainee
CSS Corp Pvt Ltd
08.2017 - 03.2018
Bachelor of Engineering - Computer Science And Engineering
Anna University