Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shifa M

Project Manager

Summary

I'm a highly motivated Project Manager with 3+ years of experience specializing in end-to-end project planning, implementation, Resource allocation. I've successfully managed Government Projects, Products based on Application, Web development, localization and voiceover projects for e-Learning companies, ensuring seamless cycles and tailored solutions. I excel in managing multiple projects concurrently while maintaining organizational excellence and emphasizing quality and adherence to timelines. With a knack for problem-solving and a customer-centric approach, I prioritize client needs and foster satisfaction, achieving high compliance scores. Additionally, I have expertise in operations management, continuous process improvement, and financial oversight, ensuring smooth project flow and operations.

Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Project Manager

Key-Point Technologies India Pvt Ltd.
05.2023 - 04.2024
  • Develop and execute Project plans for Localization Projects
  • Serve as primary client contact, ensuring clear communication and project updates
  • Lead cross-functional teams, assign tasks, and ensure project objectives are met
  • Working directly with clients to understand business and technical requirements, and project plans that ensure successful execution
  • Coordinate production with translators, proofreaders, voiceover artists, in-country client's reviewers, typesetters, and customer service representatives
  • Managing the resources that are needed to be successful in client engagements
  • Ensuring all translation and voiceover projects has properly enforced quality control according to Standard Operating Procedures
  • Identify and mitigate project risks, ensuring on-time and within-budget delivery
  • Manage project budgets, vendor relationships, and documentation
  • Ensuring high-quality output from localization vendors & freelancers
  • Adhering to industry specific regulation and compliance requirements.

Project Manager

DR.Reddy's Laboratories
12.2022 - 03.2023
  • Create and implement project plans and initiatives
  • Act as the main client liaison, providing updates and addressing requirements
  • Efficiently distribute resources and organize workflows to enhance productivity
  • Supervise quality assurance measures to uphold the precision of localized content
  • Identify and address project risks to uphold timelines
  • Oversee project finances and vendor partnerships
  • Enhance localization methodologies and tools continuously
  • Collaborate with internal teams to align localized content with business objectives
  • Share best practices and contribute to team growth through training initiatives.

Project Manager

Insight Software (Magnitude)
11.2021 - 09.2022
  • Majorly worked on Coordinating and executing project plans for localization
  • Guided multifunctional teams comprised of translators, linguists, engineers, and stakeholders, delegating tasks, offering guidance, and ensuring project alignment with established goals, timelines, and budgets
  • Supervised quality assurance protocols, encompassing linguistic and functional testing, to guarantee the precision, consistency, and cultural relevance of localized content
  • Identified potential project risks and formulated proactive mitigation strategies to safeguard project timelines and deliverables from disruption
  • Maintained comprehensive project documentation, encompassing plans, progress reports, and client deliverables, and provided regular updates and performance metrics to stakeholders
  • Collaborated closely with internal teams, including product development, marketing, and customer support, to ensure seamless integration and alignment of localized content with overarching business objectives.

Subject Matter Expert/ Project Manager

Google
12.2017 - 05.2021
  • Training newly hired employees on product, process & soft skills, voice & accent and bring them up to the expected benchmark, before they onboard
  • Ensuring Improvement of Quality Scores of the post OJT phase for the newly hired
  • Responsible for conducting refresher training program based on the training need analysis shared by the Quality team both for product and communication
  • Responsible for Process Improvement Plan (performance evaluation and management)
  • Manage the resource for the Communication training - especially the BQ management related to call flow and customer managing skills, CSAT
  • Responsible for publishing reports with Analysis to the management
  • Handling escalation tickets of the clients
  • Handling major channels such as Email, Chat and Phone
  • Participating in the Cognizant outreaches
  • Make sure the skill and development training courses are completed by everyone
  • Responsible for Monthly, Quarterly and Annual reviews
  • Moved to Localization Project Management Internally
  • Developing project plans, including defining scope, objectives, and timelines
  • Allocating and managing the Resources effectively
  • Monitoring project progress by daily stand-ups and ensuring milestones are met
  • Communicating the project status to the stakeholders
  • Implementing the Quality control processes to meet the project objectives
  • Maintaining thorough project Documentation.

Education

Skills

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Certification

Basics of PMP certified

Timeline

Project Manager

Key-Point Technologies India Pvt Ltd.
05.2023 - 04.2024

Project Manager

DR.Reddy's Laboratories
12.2022 - 03.2023

Project Manager

Insight Software (Magnitude)
11.2021 - 09.2022

Subject Matter Expert/ Project Manager

Google
12.2017 - 05.2021

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Shifa MProject Manager