Shifa Naz
Summary
Disciplined and persistent QA professional with over 8 years of experience in the Gaming Industry. Eager to drive the live operations and releases by working with the Leadership team for delivering the project's goals. Worked closely with the Production team, acting as an integral stakeholder for roadmap planning and decision making as a part of execution. Advanced knowledge of test case management and defect tracking tools to provide a high quality experience to end users.
Overview
10
10
years of professional experience
1
1
Certification
Work History
QA Lead
Moonfrog Labs Pvt Ltd
03.2021 - Current
- Followed quality standards and procedures to minimize errors and maximize User Experience.
- Managing team on a day to day basis for task allocations and risk mitigations if any.
- Project planning and prioritization of pipeline items which is achievable by the team.
- Worked closely with Customer Support team and PAC groups to identify issues faced by End users. Escalated genuine tech and product related issues for quicker resolution.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Improved quality processes for increased efficiency and effectiveness.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
Senior QA Engineer
Moonfrog Labs Pvt Ltd
09.2017 - 03.2021
- Supported quality team members during corrective action updates.
- Debugging of user facing issues with the help of stats and reading through user journey during the time when the issue was encountered by the user.
- Developed traceability documentation to aid in investigating faults and defects.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Review of test artifact and QA costing shared by peers and juniors to facilitate complete coverage and timeliness in deliveries.
QA Engineer
Moonfrog Labs Pvt Ltd
01.2017 - 09.2017
- Created concise test plans and executed them for assigned modules providing seamless coverage.
- Accurately monitored Product performance and crashes in production environment.
- Mitigated the dependency on cross functional teams in order to ensure uninterrupted QA work flow.
- Was the subject matter expert of the project from the QA team.
Trainee Test Engineer
Pole to Win
02.2015 - 01.2017
- Created comprehensive test plans, test scripts and use cases to support testing objectives.
- Tested hardware and software within sandbox environment prior to release to production.
- Tracked test reports and failures determined by root cause data trends.
- Summarized bug related data into clear and readable formats on JIRA
Education
Bachelors of Engineering - Information Science
T John Institute of Technology
Bangalore2014
Skills
- Managing games in LiveOps
- Self-motivated professional
- Team leadership and collaboration
- Game Development life cycle
- Project Management tools (Jira, Confluence, Excel)
- Problem-solving
- Excellent communication skills
Accomplishments
- Designed a product lifecycle with roles and responsibility of each department at various stages.
- Designed a QA Knowledge-base repository that documents for QA process and workflow.
- Set up the Exploratory testing framework for the organization.
Certification
Certified - Mentor for Impact
Timeline
QA Lead
Moonfrog Labs Pvt Ltd
03.2021 - Current
Senior QA Engineer
Moonfrog Labs Pvt Ltd
09.2017 - 03.2021
QA Engineer
Moonfrog Labs Pvt Ltd
01.2017 - 09.2017
Trainee Test Engineer
Pole to Win
02.2015 - 01.2017
Bachelors of Engineering - Information Science
T John Institute of Technology
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