Shifali Suvarna
Bangalore
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Dnata Etihad
Bangalore
02.2024 - Current
- Communicated effectively with team members to ensure timely response times for customers.
- Ensured that all customer queries were handled quickly and professionally.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to customers via phone and email.
- Assisted with customer inquiries related to booking information, status, returns, payment issues and more.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Resolved customer queries with regard to new bookings, reissue, cancellation of the ticket, meal preferences wheelchair assistance.
- Assisted customers with travel and reservation queries with regard to Etihad Airways bookings.
Security Executive
SpiceJet Ltd
Bangalore
10.2021 - 10.2023
- Analyzed incidents alongside functional management and security supervisors.
- Profiled passengers and employees before granting access to restricted areas.
- Baggage reconciliation of checked-in baggage.
- Monitored and approved access control systems for accessibility to authorised personnel for the aircrafts.
- Developed and implemented strategies to prevent and respond to security incidents.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to access and deflect issues.
Education
Diploma in Aviation And Hospitality - Aviation And Hospitality
Frankfinn Institute of Airhostess Training
Bangalore 09-2021
BBA - Accounting And Finance
St Aloysius College
Mangalore09-2020
Skills
- Excellent communication skills
- Teamwork and collaboration
- Organisation and time management
- Complaint Handling
- Customer queries
- Call Control
- Access Control
- Risk Analysis
- Threat Assessment
- Compliance Management
- Daily status reports
- Safety and security procedures
- Multitasking abilities
- Flexible and adaptable
Languages
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Customer Service Executive
Dnata Etihad
02.2024 - Current
Security Executive
SpiceJet Ltd
10.2021 - 10.2023
Diploma in Aviation And Hospitality - Aviation And Hospitality
Frankfinn Institute of Airhostess Training
BBA - Accounting And Finance
St Aloysius College