Marketing & Accounting
Shifana Shameem
Accountant & Marketing Manager
Melarkode House East Street Koduvayur,Palakkad,Kerala
Summary
Dynamic Account Manager with a proven track record at Construction Specialties, excelling in client relationship management and account development. Enhanced client satisfaction through proactive problem resolution and strategic upselling, while leveraging strong teamwork skills to drive business growth. Expertise in documentation and reporting supports data-driven decision-making for clients.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Account Manager
Construction Specialties
12.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Marketing Manager
Herbal Products
04.2018 - 02.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Improved website visibility through development and implementation of SEO strategies.
Education
Master's Degree -
Calicut University
Palakkad, India 04.2001 -
Bachelor of Commerce - Accounting And Finance
Marian College
Koduvayur, Palakkad 04.2001 -
Master of Accountancy -
Calicut University
04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Business development
Documentation and reporting
Goals and performance
Account verification
Marketing
Interests
Timeline
Account Manager
Construction Specialties
12.2024 - Current
Marketing Manager
Herbal Products
04.2018 - 02.2023
Master's Degree -
Calicut University
04.2001 -
Bachelor of Commerce - Accounting And Finance
Marian College
04.2001 -
Master of Accountancy -
Calicut University
04.2001 -