Shifa Naaz Khan
Bhopal
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Teammate
TaskUs
Indore
09.2022 - Current
- Developed and implemented new customer service strategies that improved overall efficiency and productivity
- Provided customer service support to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Successfully managed a high volume of customer inquiries and issues, resulting in a 95%customer satisfaction rating.
- Implemented customer feedback surveys to gather valuable insights and drive continuous improvement initiatives.
Customer Service Associate
Sutherland Global Services
Bhopal
08.2021 - 09.2022
- Consistently ranked as one of the top customer service associates in the region.
- Maintained a 90% customer retention rate through relationship building.
- Resolved 95% of customer inquiries on the first contact.
- Recognized as top performer for meeting and exceeding KPI's.
Customer Service Executive
Flipkart
Bhopal
03.2021 - 08.2021
- Developed relationships with key clients through regular contact and follow-up communication.
- Collaborated with team members to create a positive and efficient work environment.
- Developed strong product knowledge to provide accurate and helpful recommendations.
- Upheld quality control policies and procedures to increase customer satisfaction.
Virtual Customer Service Associate
Amazon
Bhopal
08.2020 - 02.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Demonstrated exceptional problem-solving skills to resolve customer issues.
- Utilized advanced technology to streamline customer interactions and improve response time.
- Increased customer satisfaction by providing personalized and efficient support.
Education
MBA - Human Resource Management
Sant Hirdaram Institute of Management
Bhopal01-2024
12th
Little Angle's Convent H.S. School
Bhopal01-2019
10th
Little Angle's Convent H.S. School
Bhopal01-2017
Skills
- Account Updating
- Service Documentation
- Customer Complaint Resolution
- Problem Solving
- Leadership
- Flexibility
- Decision Making
- Emotional intelligence
- Positive Attitude
- Teamwork
Timeline
Customer Service Teammate
TaskUs
09.2022 - Current
Customer Service Associate
Sutherland Global Services
08.2021 - 09.2022
Customer Service Executive
Flipkart
03.2021 - 08.2021
Virtual Customer Service Associate
Amazon
08.2020 - 02.2021
MBA - Human Resource Management
Sant Hirdaram Institute of Management
12th
Little Angle's Convent H.S. School
10th
Little Angle's Convent H.S. School
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